Authentication Fails After Several Days

  • Resolved bigflannel

    (@bigflannel)


    7 months, 3 weeks ago

    Hi

    I have the Postman SMTP plugin installed. I set up and enabled the Gmail API and connect to it to send email. Everything works well for several days then sending emails fails with:
    { "error": { "code": 401, "message": "Request is missing required authentication credential. Expected OAuth 2 access token, login cookie or other valid authentication credential. See https://developers.google.com/identity/sign-in/web/devconsole-project.", "errors": [ { "message": "Login Required.", "domain": "global", "reason": "required", "location": "Authorization", "locationType": "header" } ], "status": "UNAUTHENTICATED", "details": [ { "@type": "type.googleapis.com/google.rpc.ErrorInfo", "reason": "CREDENTIALS_MISSING", "domain": "googleapis.com", "metadata": { "method": "caribou.api.proto.MailboxService.SendMessage", "service": "gmail.googleapis.com" } } ] } }

    I can reconnect with all the same credentials from with wordpress admin and emails are sent again. But after a few days it will fail.

    Do you have any guidance?

    Thank you!

    Regards
    Mike

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support M Aqib Khan

    (@aqibkhan9)

    Hello @bigflannel,

    Hope you are doing well.

    Thank you for reaching out to us and explaining your concern in detail. After careful analysis, we recommend setting up a new OAuth Client ID using the documentation provided here:

    Setting up your OAuth Client ID

    We believe this will resolve the issue. If you continue to experience any problems, please feel free to reach out to us again.

    Thanks and regards,
    Support Team – WP Experts

    Thread Starter bigflannel

    (@bigflannel)

    Thanks for the advice.

    Why would it work any better a second time?

    Regards
    Mike

    Plugin Support M Aqib Khan

    (@aqibkhan9)

    Hell @bigflannel

    Hope you are doing well.

    In order to provide an accurate response to your query, We would have to properly investigate everything to reach the root cause. For proper communication and further debugging you could open a support ticket with us.

    However, from the error code you mentioned in your onset message, pertains to application authentication error that is why we suggested you to create new OAuth Client ID.

    We look forward to your response and the opportunity to assist you further.

    Thanks and regards,
    Support Team – WP Experts

    Thread Starter bigflannel

    (@bigflannel)

    Hi

    I thought this was a support ticket?

    What additional information do you need to troubleshoot?

    Regards
    Mike

    Plugin Support M Aqib Khan

    (@aqibkhan9)

    Hello @bigflannel

    No you misunderstood, this is forum you can open a ticket from our website or from above provided link. And we will be able to help you.

    We would have to analyze your connectivity & diagnostic test to further evaluate the issue and provide an absolute resolution.

    Looking forward to assist you further.

    Thanks and regards,
    Support Team – WP Experts

    Plugin Support M Aqib Khan

    (@aqibkhan9)

    Hello?@bigflannel

    Hope this finds you well.

    We are reaching out to follow up on our previous communication, as we haven’t received a response from you. We hope everything is going smoothly on your end.

    Please do not hesitate to contact us if you have any questions or concerns. We are here to assist you.

    Thank you and best regards,

    Support Team
    WP Experts

    Plugin Support M Aqib Khan

    (@aqibkhan9)

    Hello?@bigflannel ?,

    We are marking this thread as resolved due to inactivity. If you encounter any further issues, please feel free to open a new thread/ticket with us.

    Have a great day!

    Thanks and regards,
    Support Team – WP Experts

Viewing 7 replies - 1 through 7 (of 7 total)
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