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x1627315083
(@x1627315083)

3 months ago

该订单为续订订单，费用自动扣除。付款失败。订单备注为：


Sorry, we are unable to process the payment at this time. Reason: The provided PaymentMethod was previously used with a PaymentIntent without Customer attachment, shared with a connected account without Customer attachment, or was detached from a Customer. It may not be used again. To use a PaymentMethod multiple times, you must attach it to a Customer first.

The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

Moderator t-p
(@t-p)

3 months ago

Looking at your site you woocommerce.

I recommend getting in touch with WooCommerce’s support here about this if you have any of their paid WooCommerce products, or?here?if you do not.

Thread Starter x1627315083
(@x1627315083)

3 months ago

I tried to contact WooCommerce customer service but no one responded

Moderator James Huff
(@macmanx)

3 months ago

Regardless, you will need to contact WooCommerce’s support.

You can either reach out via ?https://woocommerce.com/my-account/contact-support/?if you have any of their paid WooCommerce products or?https://www.ads-software.com/support/plugin/woocommerce/?if you do not.

sandeepupadhaya
(@sandeepupadhaya)

3 months ago

Hello @x1627315083,

I guess this is the solution of your error. Please have a look at the article below of wordpress forum!

https://www.ads-software.com/support/topic/the-provided-paymentmethod-cannot-be-attached-to-reuse-a-paymentmethod-you-mus/

Thanks!!!

Thread Starter x1627315083
(@x1627315083)

3 months ago

Hello @sandeepupadhaya

Thank you for sharing, but I have never switched Stripe accounts.

Moderator James Huff
(@macmanx)

3 months ago

Ok, then you will need to contact WooCommerce’s support.

You can either reach out via https://woocommerce.com/my-account/contact-support/ if you have any of their paid WooCommerce products or https://www.ads-software.com/support/plugin/woocommerce/ if you do not.
Thread Starter x1627315083
(@x1627315083)

3 months ago
@macmanx Ok I will try to contact

谢谢
- This reply was modified 3 months ago by x1627315083.