Old product pictures in WooCommece App

Hello @janwarming this is due to cache on the server most of the time and if using an offload media configuration some of the time. But mostly cache. If you choose to use the same name then you need to regen the image by using a specific app NOT the WooCommerce backend regen. Often times that won’t cut it. Once you do that then clear the cache and clear your browser on your mobile device.

Hi @janwarming,

I understand you’re having an issue with an outdated product image appearing on your WooCommerce Android app.

Based on your description, this may be due to image caching on the server side or within the app itself.

The product image displayed in the WooCommerce Android app is fetched from your WordPress Media Library. When you update an image on your WooCommerce site, it should automatically update in the app as well.

I understand you’ve already cleared the cache on your WooCommerce site and regenerated thumbnails, it’s possible that the Android app is still holding onto the old image in its own cache. I would recommend you log out of the app and then log back in. This should force the app to fetch the latest data from your WooCommerce site, including the updated product image.

Let us know how it goes.

@serafinnyc it works from webpages, it is only in the WooCommerce app on android i have the problem.

@ckadenge I have already tried cleared the cache on the android app, and only one out of 3 items show the old picture now. I have tested from 2 different android devices, both devices shown the old picture for that single item.

Hi @janwarming,

Just curious, were you able to ask your host to clear any server side caches for you? Also, if possible, try uninstalling the app and reinstall it and see if this makes any changes to the images.

Let us know how it goes.

Hello again @janwarming Ah so you’re referring to the manage your woocommerce store app correct?

If so I would reach out directly to that team here

@ckadenge) I’m the hosting provider, I have my own server. Please keep in mind, it is only a problem in the WooCommerce app, not on webpages.


@serafinnyc thank you.

@serafinnyc?thank you, but there is not contact information for the mobile team, if i press the contact links, i reach a general woocommerce contact page.

Hey, @janwarming!

As @serafinnyc mentioned, since the issue is with the WooCommerce mobile app, can you please contact the mobile support by going to the App Menu > Help & Support?

This way the ticket will be sent to out mobile team and they will be able to assist you further ??

Please let us know if there’s anything else we can do to help or if you have any questions.

Have a wonderful day!