An error has occurred. Please check your payment details (Something went wrong.

  • I’m trying to use Airwallex with Woocommerce Subscriptions, I’ve set up a test site with a $1 daily subscription, but when I try to make the purchase I get this error:

    An error has occurred. Please check your payment details (Something went wrong. Please retry the payment.)

    Is itbecause I’ve got things set up incorrectly or is the $1 amount too low? I cant see any mimumum value amount in the docs.

    I just want to mak sure it will correctly charge a reccuring subscription.

    Also I use Cartflows, is it compatable? the Credit card section shows up fine so I presume it does.

    Will it also run fine with Stripe still enabled as backup?

    Cheers

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Airwallex

    (@airwallex)

    Hi @netgremlin

    Thanks for choosing Airwallex as your payment provider. It seems like the payment is being rejected by us and there is no issues with the integration. Can you provide your email so we can discuss on an email thread, this is because we need to know your account details or payment intent details to check which may be sensitive information for a forum.

    Thanks,

    Airwallex Support

    Thread Starter netgremlin

    (@netgremlin)

    Cheers, I’ve just forwarded the question to [email protected]

    Plugin Author Airwallex

    (@airwallex)

    Hi @netgremlin

    Thanks for filing a support ticket. Are you able to share the support ticket you were assigned?

    Thanks,
    Airwallex Support

    Thread Starter netgremlin

    (@netgremlin)

    yep its #643631

Viewing 4 replies - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.