Selecting two categories shows no results – each category on its own has results

  • Resolved Oded Talmon

    (@odedta)


    4 months, 1 week ago

    Hello,

    There’s a strange scenario where if I select two categories it shows no results even though there are results if you select each one separately. I tried to set the filter to AND and OR and it doesn’t make any difference.
    The Categories have hierarchy: Clothing > T-Shirts
    Products have both categories marked and T-Shirts is the primary term for both of them. Here are some screenshot to show the issue:

    Checking child category works:

    Checking parent category works:

    Checking both of them shows no results:

    Why is this happening?

    Thanks

    • This topic was modified 4 months, 1 week ago by Oded Talmon.
    • This topic was modified 4 months, 1 week ago by Oded Talmon.

    The page I need help with: [log in to see the link]

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  • Plugin Support fesupportteam

    (@fesupportteam)

    Hi @odedta

    Thank you for your interest in the Filter Everything plugin.

    There are two things that can make this issue:

    1) URL/VAR names/prefixes are not unique. Go to the Filters -> Settings -> URL/VAR names/prefixes and make them all unique. For example, instead of product_cat try to use fe_product_cat.

    2) Server configurations, on your server it can be configured to consider the character ’;’ parameter as a separator in Query String.

    Normally, the separator is always the ‘&’ sign. But your server is more likely configured in such a way that parameter separators are both the ‘&’ sign and the ’;’ character.

    The best solution would be to contact server support and ask them to change this setting so that the parameter separator in the Query string would be only one character ‘&’

    Also, you can add the next code:

    define( ‘FLRT_QUERY_TERMS_SEPARATOR’, ‘:’ );

    It will change the separator in the plugin from ; to : and check if everything will start working correctly.

    3) The most common case, is conflict with a third-party plugin or theme. Please turn off one by one plugins and use the default WP theme in order to check it.

    Best Regards – Victor

    Thread Starter Oded Talmon

    (@odedta)

    Hello @fesupportteam

    Thank you very much for the detailed answer, changing the var names helped.

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