• Resolved simon_a6

    (@simon_a6)


    Hi

    We are trying to add this for a client who has multiple locations, so we want to show them on a map.

    But after selecting it and adding, and seeing it on the map, it doesn’t appear in the list below. Even after Add, and Save. Can you assist in some way?

    Simon

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author DylanAuty

    (@dylanauty)

    Hi Simon (@simon_a6),

    Thank you for getting in touch. I am sorry to hear you are having trouble with the lists not updating. Are you seeing any error messages during the marker addition process?

    Additionally, if you navigate to the map editor, and then open the developer console, by following these steps: Right-click on the page > Click ‘Inspect’ from the context menu > Open the Console tab in the developer tools.

    Then attempt to add a marker, and check the console tab for any errors/warnings within this window.

    Lastly, can you confirm if you make use of any security or caching solutions on the site?

    Thread Starter simon_a6

    (@simon_a6)

    Hi.

    They do add, but after you add them, they do not show in the list. Give it an hour or so, and by magic, they do then appear on the list and the Map. It’s like there is a big big delay in them appearing.

    We have Litespeed Cache. So not sure if you know of a setting in there that can help it, but strange if that affects the live way your plugin works.

    Simon

    Plugin Author DylanAuty

    (@dylanauty)

    Hi Simon,

    Based on the information you’ve share that does align with a caching issue on the endpoint we use to load the data in the background. I don’t believe this is due to a setting in Litespeed Cache as this is a tool we see used often without issue, as they usually do not cache admin based resources.

    If you add a marker, then clear Litespeed Cache, do you see the marker become available immediately? If so, it may be there Cache REST API option preventing data from being cached, but as mentioned this isn’t something we see commonly unless the cache has specifically been set up to cache admin resources.

    It may be a caching layer from your host, but we might have a solution within our settings to overcome this. Please try navigating to Maps > Settings > Advanced Settings > And enable the option named “Disable Compressed Path Variables“.

    This option should prevent Rest API caching from affecting the plugin, without negatively affecting the overall caching configuration.

Viewing 3 replies - 1 through 3 (of 3 total)
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