Lost my subscribtion

Hi there,

Thank you for contacting us.

In order to resolve this issue, you can try activating your license manually:

1. On your WordPress dashboard, go to Elementor > License.
2. At the browser’s address bar, add this string at the end of the existing address:?&mode=manually
3. Hit Enter. You should be redirected to the Manual Activation page.
4. Add your License Key ( which can be found in your subscription details via?my.elementor.com) to the empty field.

Let us know if this helps.

Best regards,

Thanks for this tips. I have additional problem. When I trying going to expired license page it show me message “Something went wrong! Please refresh this page.” I can’t enter to the page for copy license key.

Hi there,

Thank you for your feedback.

The best solution is to contact our customer support so they can check your pro license and determine why this is happening.

REF: https://elementor.com/help/how-to-submit-a-support-ticket/

Looking forward hearing from you.

Kind regards,

Thanks. I saw this threads with help. But my plan is gone because expired and I can’t find any place how to reach support using website.

Hello, 

Try from your account with the email you purchased the license. From your Elementor dashboard, go directly to this link: https://my.elementor.com/support-form/. 

Select Account, Billings and Subscriptions and explain your problem.

Be reminded that according to www.ads-software.com’s guidelines, we can’t offer support for commercial products here. Thanks for your patience and understanding.

Wishing you a great day!
Kind Regards,