Translations / i18 n problems

  • Resolved Laurent MILLET

    (@wplmillet)


    3 months, 3 weeks ago

    In the absence of a response from your support team on your site, and to continue this thread which you may be hoping will be forgotten, I’m coming back to you to ask for significant action on this i18n/translation problem :
    https://www.ads-software.com/support/topic/language-pack-problem-for-18-months/
    You claim to know the source of the problem, but after several weeks of promises and even though operational versions have been released, no correction has been made. Since then, 5 versions of spectra have been released. It becomes insufficient to say that you are checking for the problem and other excuses. This problem does not affect just one locale, but all of them.
    As a reminder to users, you’re not the little developer in your corner developing an extension to help the community. You’re the publisher of the Astra theme, Starter templates, Elementor Ultimate and other premium extensions. It’s all very well to want to surf the Gutenberg world, but have the courage to say things, or at least to say that it’s not important. As there should only be one topic per thread, I won’t add a ticket that was opened several months ago without any solution or feedback from you.

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  • Plugin Support mohsinbsf

    (@mohsinbsf)

    Hi @wplmillet,

    Thank you for reaching out and for your patience regarding the translation issue you’ve highlighted. We sincerely apologize for the inconvenience and frustration this has caused.

    We understand the gravity of the situation and have been actively working to resolve it. Despite our best efforts and multiple attempts, the problem has proven to be more complex than initially anticipated. However, please be assured that we are in close communication with the core WordPress team to seek their assistance and expedite a resolution.

    Your feedback is invaluable to us, and we genuinely appreciate your patience and understanding. We are committed to finding a solution and will keep you updated with any progress.

    Thank you for being a part of our community and for your continued support.

    Plugin Support mohsinbsf

    (@mohsinbsf)

    Hi @wplmillet,

    Sorry for the inconvenience caused to you.

    We have fixed the translation issue, please check and let me know if you are still facing the problem.

    Have a nice day!

Viewing 2 replies - 1 through 2 (of 2 total)
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