Point Deduction issue after pay to bank request

Hello @abreex,

Thanks for contacting us,

I hope you are doing well, To escalate your case, please create a ticket on our official website so that we can connect you directly with our Technical team.

Looking forward to getting your issue resolved.

Thanks & Regards
WP Experts Support Team

how i raise a ticket


and

“When a user doesn’t have enough points to purchase a product, it shows ‘No payment method available.’ How can I change this message to ‘You do not have enough points’?”

Hello @abreex,

Currently, it is not possible. We have forwarded your suggestion to our development team. We will add this feature in the future release of our plugin.

Thank you

“When a user requests cash, their points are not deducted from their account immediately. Points are only deducted from the user’s account when the admin approves the request. However, I want the points to be deducted immediately from the user’s dashboard so that the user cannot use the same points for shopping until the request is approved.”

Hello @abreex,

Regarding this, we will discuss this with our technical team and then update you.

Thank you

Hello @abreex,

The user cannot hack the system as we have put a check on users balance. If the user has insufficient balance an error message is visible to the admin which says insufficient balance. Then admin can cancel the withdraw request of the user by choosing cancelled option from the dropdown menu. Hence, it cannot be paid out as the user doesn’t have the required balance.

Please have a look at the screenshot.

If you have any questions, feel free to reach out. We’re here to assist you.

Thank you