Server error when exporting users to CSV

  • Resolved denis24

    (@denis24)


    3 months, 4 weeks ago

    I’m trying to export users from a staging site in development (there are only 4 users currently) and I get this error message:

    “Error thrown in the server, we cannot continue. Please check console to see full details about the error.”

    The console shows:

    POST https://weavearealpeace.org/warp-stg-04-24/wp-admin/admin-ajax.php 500 (Internal Server Error)

    relating to jquery.min.js

    Debug.log is more helpful:

    [31-Jul-2024 15:33:57 UTC] PHP Fatal error: Uncaught TypeError: unserialize(): Argument #1 ($data) must be of type string, stdClass given in /home/warp2021/public_html/warp-stg-04-24/wp-content/plugins/import-users-from-csv-with-meta/classes/batch_exporter.php:643
    Stack trace:
    0 /home/warp2021/public_html/warp-stg-04-24/wp-content/plugins/import-users-from-csv-with-meta/classes/batch_exporter.php(643): unserialize(Object(stdClass), Array)
    1 /home/warp2021/public_html/warp-stg-04-24/wp-content/plugins/import-users-from-csv-with-meta/classes/batch_exporter.php(609): ACUI_Batch_Exporter->prepare(‘my-jetpack-cach…’, Object(stdClass), ”, ‘414’)
    2 /home/warp2021/public_html/warp-stg-04-24/wp-content/plugins/import-users-from-csv-with-meta/classes/batch_exporter.php(483): ACUI_Batch_Exporter->prepare_data_to_export()
    3 /home/warp2021/public_html/warp-stg-04-24/wp-content/plugins/import-users-from-csv-with-meta/classes/export.php(283): ACUI_Batch_Exporter->generate_file()
    4 /home/warp2021/public_html/warp-stg-04-24/wp-includes/class-wp-hook.php(324): ACUI_Exporter->export_users_csv(”)
    5 /home/warp2021/public_html/warp-stg-04-24/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(”, Array)
    6 /home/warp2021/public_html/warp-stg-04-24/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
    7 /home/warp2021/public_html/warp-stg-04-24/wp-admin/admin-ajax.php(192): do_action(‘wp_ajax_acui_ex…’)
    8 {main}
    thrown in /home/warp2021/public_html/warp-stg-04-24/wp-content/plugins/import-users-from-csv-with-meta/classes/batch_exporter.php on line 643

    What is wrong and how can I fix this?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter denis24

    (@denis24)

    Never mind — I fixed it.

    Line 1 in the stack trace pointed me to JetPack. It’s not installed on this staging site (I don’t like it) but it is active on the live site from which the staging site was cloned. I used PHPMyAdmin to delete a few lines from the usermeta table referring to JetPack, and now I can export users to CSV.

    Plugin Author Javier Carazo

    (@carazo)

    @denis24,

    in the next version the problem will be solved. Still, since it hasn’t come up for me personally, I could use some data like that for testing purposes.

    Would you have any data to see if the method I have prepared solves the problem in other users who may have it?

    Do you know when the next version will be released? I’m having the same issue, I’m running Version 1.27.5, and I’m not running JetPack.

    Plugin Author Javier Carazo

    (@carazo)

    The next version were released and this error was solved.

    Can you provide a link? I can’t find it on your site or Woo’s site.

    Plugin Author Javier Carazo

    (@carazo)

    The last version is the one available here: https://www.ads-software.com/plugins/import-users-from-csv-with-meta/

Viewing 6 replies - 1 through 6 (of 6 total)
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