Email mixed language issue with Wooc. Subscriptions

  • Resolved simonegasnet

    (@simonegasnet)


    3 months, 4 weeks ago

    Hi

    We are having issues with Kadence in association with “WooCommerce Subscriptions” (by Woocommerce).

    The plugin adds in emails, after the order table, a second table with the suscribed services recap, and despite our site and all configurations are set in italian, and Woocommerce Subscriptions includes a complete italian translation, effective on all site sections, in emails that chunk remains in english.

    I got in touch with WooCommerce Subscriptions assistance, did all check on settings, and everything was fine.. it looks like the issue depends on “Kadence WooCommerce Email Designer” as when I disabled it and placed a new order, subscriptions section in emails was properly in italian…

    Next I did what follow (following a suggestion by woocommerce):

    • enabled? again “Kadence WooCommerce Email Designer”
    • deleted all logs from? WooCommerce > Status > Logs
    • buy again a subscription product
    • received the mixed-language email
    • went back to logs, only “woocommerce-gateway-stripe-2024-08-02” present, with no error

    Is there anything I am doing wrong? Is there some configuration, or workaround I can put in place?

    Thank you

    Simone

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support michael-levelup

    (@michaeltarongoy)

    Hi there,

    We would like to assist you on that.

    What plugin are you using for translations? When you translate, are you using the text domain text domain kadence-woocommerce-email-designer?

    Email customizations are limited only to the core transactional WooCommerce email templates. I believe this is where the issue stems from.

    We appreciate your continued patience and understanding regarding this matter.

    Kind Regards,
    Michael Taro

    Plugin Support michael-levelup

    (@michaeltarongoy)

    Hi there,

    We just want to follow-up if you managed to resolve this already.

    This topic has been inactive for almost a month.

    If you have further questions or need additional assistance, feel free to start a new topic or refer to our Kadence Help Center here: https://www.kadencewp.com/help-center

    Please note that you can also submit a support ticket via these channels.

    Thank you for your understanding!
     
    Kind Regards,
    Michael Taro

Viewing 2 replies - 1 through 2 (of 2 total)
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