Dashboard display problem

Hi @kromaweb,

Do you see any errors? Can you share them with us?

If not, could you enable debugging and let us know what is in the debug log?

You have two options: installing the WP Debugging plugin (https://www.ads-software.com/plugins/wp-debugging/) or following the instructions below to access the error log.

1. To enable debugging in WordPress, edit the wp-config.php file in the root of your WordPress installation and add the following lines before the line /* That’s all, stop editing! Happy publishing. */:

define(‘WP_DEBUG’, true);

define(‘WP_DEBUG_LOG, true);

define(‘WP_DEBUG_DISPLAY, false);

@ini_set(‘display_errors’, 0);

define(‘SCRIPT_DEBUG’, true);.

2. Save the file.?

3. To check the debug log, locate the debug.log file in the wp-content directory and open it with a text editor.?

4. Please share the error message with us.

5. To disable debugging, edit the wp-config.php file again and change define(‘WP_DEBUG’, true); to define(‘WP_DEBUG’, false);. Disable debugging on live sites for security and performance.

Kind regards,
Hessel

I have the same problem.

I also have this problem on several websites. The problem has existed after the last update of the plugin.

I get the error message (in German):

Aufgrund Ihrer Server- oder Website-Konfiguration ist es nicht m?glich, Statistiken zu ermitteln.

However, I have not changed anything in the server or website configuration!

Hi @640521-1 and @webdesignwp,

Could you both open a new thread where you share your website URL? This way I know who has been helped and who still needs help. Also so I can take a look at your website.

Also could you both clarify what is visible and what is not. Screenshots are always handy.

Thanks for your patience!

Kind regards,
Hessel

Here is a screenshot (the “Burst Statistics” tab no longer works), it’s the same for all the websites I manage.

Looks the exact same here (for some reason I can’t upload an image to show it here).

@kromaweb the overview on yourdomain.com/wp-admin/admin.php?page=burst still works normally?

Do you see console errors if you right click on the screen, inspect element, console?

@rogierlankhorst Everything works and the console did not detect any errors. I only have this display problem on the dashboard (same for all my sites).

@kromaweb I think I have found the issue with the dashboard widget, can you install this version?
https://burst-statistics.com/burst-statistics.zip

There was a condition on the javascript that prevented it from loading the scripts.

@rogierlankhorst Thank you for your responsiveness. I will wait for the next update.

Hi @kromaweb, the latest update has just been released! Thank you for notifying us about the issues!