Audio Issue

  • I embedded audio content, but it’s prematurely stopping after two minutes, and starting from the beginning, instead of playing through the entire 15-minute duration.

    Hi wphyp,

    You can refer to this article for guidance on how to embed audio content into a lesson. This will help you embed the audio so that students can listen to it directly on the lesson page.

    Best regards,
    Brianvu-tp

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support brianvu-tp

    (@briantp)

    Hi wphyp,

    Thank you for bringing this to our attention. Could you please send us the audio file so we can check it and investigate the issue further?

    Best regards,
    Brianvu-tp

    Thread Starter wphyp

    (@wphyp)

    I have tested many different mp3 files. The issue exists with any mp3 file that is embedded into a WordPress page or post.

    • This reply was modified 3 months, 3 weeks ago by wphyp.
    Plugin Support brianvu-tp

    (@briantp)

    Hi wphyp,

    Thank you for your response. We have tested a 1-hour .mp3 file and found that it continues to play past 2 minutes without issues. We used LearnPress version 4.2.6.9.3 and the default Twenty Twenty-Four theme.

    Please try the following steps to troubleshoot the issue:

    1. Disable all plugins except LearnPress.
    2. Switch to the default Twenty Twenty-Four theme.
    3. Test the audio playback again.

    If the issue persists, try embedding the audio into a regular blog post and check if the problem still occurs. If the audio plays correctly in the blog post but not in the LearnPress lesson, please let us know, and we will investigate further.

    Best regards,
    Brianvu-tp

    Thread Starter wphyp

    (@wphyp)

    Please test your audio using a Safari browser.

    Plugin Support brianvu-tp

    (@briantp)

    Hi wphyp,

    We have tested the audio using Safari and did not encounter the issue, as shown in this screenshot.

    Could you please provide a detailed description of your process for embedding the audio and send us the audio file you are using? We will follow your steps exactly to replicate the issue and provide further assistance.

    Best regards,
    Brianvu-tp

    Thread Starter wphyp

    (@wphyp)

    You can download a screen recording of exactly what I did https://www.transfernow.net/dl/LearnPressAudioIssue

    Plugin Support brianvu-tp

    (@briantp)

    Hi wphyp,

    Thank you for sharing the screen recording. We followed the steps exactly as shown in your video, and you can view our process and results here. Unfortunately, we did not encounter the issue.

    This seems to be a more complex problem that requires in-depth investigation. Please create a free support ticket on our forum with the subject “wphyp – Audio Issue” and our team will conduct a thorough examination. You can find the support link by searching “Support” on this page: https://www.ads-software.com/plugins/learnpress/.

    Thank you for your understanding and cooperation.

    Best regards,
    Brianvu-tp

Viewing 7 replies - 1 through 7 (of 7 total)
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