Email subscribers not receiving blog post updates

  • Resolved justadandak

    (@justadandak)


    3 months, 3 weeks ago

    Been using WordPress for years on multiple sites and this is a new issue – my most recent blog post wasn’t delivered to those subscribed to my blog via email. It’s not being listed via the “Emails: Latest emails sent and their performance.” block on the stats dashboard either.

    As a side issue, I tested subscribing to my site using a test email and got the confirmation link via WordPress. Although when clicking on that it stated “Your Subscription Confirmation link is expired or invalid” – did try resending a new link twice and got the same results. Don’t know if this is linked to the issue above…?

    I’ve changed no settings on the blog recently which I can imagine would have an impact, only installed the plugin “Forminator” (free version) in the past 24 hours so I can add a poll to the most recent blog post – could that be the issue?

    Any help appreciated. Many thanks in advance for your time.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi there,

    Thanks for reporting this, and I’m sorry to hear you’ve run into this issue!

    When you say the most recent post wasn’t emailed to your subscribers, are you referring to this blog post? https://justadandak.com/peo-course-review-figuring-out-next-moves/

    Our logs do show that it was emailed to your subscribers, so I’m curious if you’re seeing something different. I also see it in your list of recent emails when looking at https://wordpress.com/stats/subscribers/justadandak.com. Screenshot: https://d.pr/i/gxxTQ6

    Please let me know if I’m misunderstanding something!

    Thread Starter justadandak

    (@justadandak)

    Thanks for responding and your time Emily – great to hear you have data stating it went out and yes that’s the blog post in question.

    I also see it now in the ‘recent emails’ in the stats although not in the correct order (as it’s below the previous blog post – how odd). I still didn’t receive the email myself which hope is a total anomaly.

    Again, just tried to subscribe to my blog again as outlined and receive the confirmation link but when clicking it always comes back “Your Subscription Confirmation link is expired or invalid” – is there anything I can do to troubleshoot issues there please? Thank you again!

    Hi there,

    Again, just tried to subscribe to my blog again as outlined and receive the confirmation link but when clicking it always comes back “Your Subscription Confirmation link is expired or invalid” – is there anything I can do to troubleshoot issues there please? Thank you again!

    This can sometimes be caused by your email client truncating the link for some reason. I just tested subscribing to the blog with our test email address [email protected] and the confirmation link I received via email worked fine.

    It might be best if you share both the email address and a copy of the confirmation email you’re receiving, so we can look into it more closely. You can contact us directly so you don’t have to share those details in a public forum. It would be helpful if you included a link to this forum thread in your email, so we can connect the two conversations.

    Thank you!

    Thread Starter justadandak

    (@justadandak)

    Thanks for the follow up Emily – seems like the issue was just on that one blog post (posted this morning and received the update via email subscription). Thanks for your time and help – much appreciated – will delete this post / thread as not needed now ??

    Thread Starter justadandak

    (@justadandak)

    Ah seems like there’s no option to delete – will just mark it as resolved.

Viewing 5 replies - 1 through 5 (of 5 total)
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