Accordion Block requires Block Recovery

  • Resolved modularte

    (@modularte)


    3 months, 2 weeks ago

    We’ve noticed that when using the Accordion-Block, sometimes it appears the Block in the Block Editor “breaks”. Prompting the user to “Attempt Block Recovery”. While this usually work, it’s obviously not correct. We’ve tried to figure out what causes it but we can’t come to a conclusion and/or a way to reproduce it.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Alex

    (@fellan91)

    Hello.

    Unfortunately, I also cannot reproduce this problem on my local machine. I am using the latest version of the plugin and WordPress. In order to fix the problem, I need to catch the error. Perhaps in your case the specificity consists of simultaneously activated plugins that conflict with the Ghostkit, or you are using a theme that interferes with the set of kernel filters. Unfortunately, I do not know all the input data regarding your specific case.

    If you have more details, let us know so that we can fix the possible bug in the next update.

    if you discover a issue pattern, or are ready to provide access, then create a private ticket in our support system?https://nk.ticksy.com/?in the “Bug Reports” category. Or if you are a Pro user, in the “Ghost Kit Pro” category.

    Regards,
    Alex

    Thread Starter modularte

    (@modularte)

    Hi @fellan91,

    Sorry for the very late reply, however, we’ve finally discovered why this issue happens, or at least how to consistently reproduce it!

    It all has to do with the website being a Multisite, when a user that’s not a super admin, creates an accordion block, saves the page and then visits the page again (in the admin), the blocks seem to break. This only happens when the user is not a super admin, as soon as I make the user a super admin, the issue resolves itself. However, it’s not feasible to have every user that uses the Block Editor to be a super admin to all websites under a multisite.

    I hope this helps with possibly resolving the issue.

    I’m looking forward to your reply!

    Kind regards

Viewing 2 replies - 1 through 2 (of 2 total)
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