Checkout is stuck on enter valid card number

Hi there @wefoundlove,

Thanks for reaching out.

I understand you’re having issues with the checkout process in your store and have already taken the basic troubleshooting issues, but it seems the issue persists.

As a next step to troubleshoot this further, could you please switch to a default theme (like Storefront) and check if the issue persists?

If it does, please check under WooCommerce > Status > Logs for any error logs and share those with us. You can copy the log and paste it via https://gist.github.com/ and send the link here.

Looking forward to your reply.

Having the same issue, the text type is coming in white, so my customers cannot see it as they type it. Didn’t happen until I got the update. Changed themes and still occurring.

Checked the logs and got this error:

024-08-08T03:01:45+00:00Critical Uncaught Error: Failed opening required ‘/home/dh_5ce9ym/legacycomix.com/wp-content/plugins/woocommerce-payments/includes/wc-payment-api/models/class-wc-payments-api-charge.php’ (include_path=’.:’) in /home/dh_5ce9ym/legacycomix.com/wp-content/plugins/woocommerce-payments/includes/class-wc-payments.php:950 Additional context{ “error”: { “type”: 1, “file”: “/home/dh_5ce9ym/legacycomix.com/wp-content/plugins/woocommerce-payments/includes/class-wc-payments.php”, “line”: 950 }, “backtrace”: [ “”, “#0 /home/dh_5ce9ym/legacycomix.com/wp-content/plugins/woocommerce-payments/includes/class-wc-payments.php(390): WC_Payments::create_api_client()”, “#1 /home/dh_5ce9ym/legacycomix.com/wp-content/plugins/woocommerce-payments/woocommerce-payments.php(165): WC_Payments::init()”, “#2 /home/dh_5ce9ym/legacycomix.com/wp-includes/class-wp-hook.php(324): wcpay_init(”)”, “#3 /home/dh_5ce9ym/legacycomix.com/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)”, “#4 /home/dh_5ce9ym/legacycomix.com/wp-includes/plugin.php(517): WP_Hook->do_action(Array)”, “#5 /home/dh_5ce9ym/legacycomix.com/wp-settings.php(555): do_action(‘plugins_loaded’)”, “#6 /home/dh_5ce9ym/legacycomix.com/wp-config.php(103): require_once(‘/home/dh_5ce9ym…’)”, “#7 /home/dh_5ce9ym/legacycomix.com/wp-load.php(50): require_once(‘/home/dh_5ce9ym…’)”, “#8 /home/dh_5ce9ym/legacycomix.com/wp-cron.php(46): require_once(‘/home/dh_5ce9ym…’)”, “#9 {main}”, “thrown” ] }

Hello @patrickhickeyjr,

Per WordPress forum guidelines, would you mind opening up a new thread for this so that we can keep things organized and offer more personalized support for you? We’ll be happy to help you out with this over there!

Have a wonderful day!