ELEMENTOR CUSTOMER SERVICE SUCKS!!!

Purchased an image optimizer plan which was basically implied that it was needed, to operate with the standard Elementor plugin which we already pay for. We use this to design our WordPress website which the Elementor Plugin is very buggy in that regard. The FREE image optimizer offers up to 5,000 images to be optimized which we have. The plugin stated we had exceeded our quota, so we elected to upgrade for a 5,000+ photo plan for $50. Plugin wouldn’t work and still stated we were over quota. Something seemed skechy, but okay. We went ahead and purchased the next package which is the 20,000 photo plan for another $50. Again, wouldn’t work. Contacted technical support after going round and round with their Auto BOT for about 10 minutes. Guess it just wanted to refuse me in speaking with someone? Think that was intentional but moving forward…finally spoke to someone and they said they would take a look and to download their “Temporary Login” plugin. Did that, granted them access, and they said they couldn’t get into our site and to reset it and then grant access again. Did that and they still couldn’t get in. At this time we’ve got about an hour invested in this crap show and said just cancel our subscription plan and provide a refund. All of our images are already optimized using the WebP extension. “Oh, we’re sorry but our products are non-refundable!” Okay, I’ll call my bank to dispute the charges for a product that failed to work for me and I’ll go ahead and also leave you 1-star reviews everywhere I can, to advise others of your shady business practice. That threat didn’t seem to change their tune so here I am. REVIEW LEFT AND FUNDS ARE NOW BACK IN MY ACCOUNT AFTER CALLING MY FINANCIAL INSTITUTION AND TELLING THEM OF THEIR BUSINESS PRACTICES!

SHAME ON YOU! You can do better!