• Richard Gates

    (@richardkentgates)


    I am using Premium on 30 sites and only one of them is having a problem sending. I used the premium support on the MailPoet website and I have someone insisting 3 emails later that my wp-config has the wrong SQL credentials. You can clearly see the website is loading, which means the support person is not qualified or they are having fun at my expense. I’m pretty sure I’m not crazy to think WordPress won’t load without correct DB credentials. Can someone please help me diagnose this issue. Hosted on a Google Cloud VM.

    ` wp-core

    version: 6.6.1
    site_language: en_US
    user_language: en_US
    timezone: -06:00
    permalink: /%monthnum%/%day%/%year%/%category%/%postname%/
    https_status: true
    multisite: false
    user_registration: 0
    blog_public: 1
    default_comment_status: undefined
    environment_type: production
    user_count: 2
    dotorg_communication: true wp-paths-sizes

    wordpress_path: /srv/www/wordpress
    wordpress_size: loading…
    uploads_path: /srv/www/wordpress/wp-content/uploads
    uploads_size: loading…
    themes_path: /srv/www/wordpress/wp-content/themes
    themes_size: loading…
    plugins_path: /srv/www/wordpress/wp-content/plugins
    plugins_size: loading…
    fonts_path: /srv/www/wordpress/wp-content/uploads/fonts
    fonts_size: loading…
    database_size: loading…
    total_size: loading… wp-active-theme

    name: SiteOrigin Unwind (siteorigin-unwind)
    version: 1.9.16
    author: SiteOrigin
    author_website: https://siteorigin.com/
    parent_theme: none
    theme_features: core-block-patterns, siteorigin-premium-logo-booster, featured-content, infinite-scroll, jetpack-portfolio, automatic-feed-links, title-tag, post-thumbnails, custom-logo, menus, html5, post-formats, custom-background, editor-styles, siteorigin-panels, siteorigin-template-settings, siteorigin-premium-no-attribution, siteorigin-premium-ajax-comments, widgets
    theme_path: /srv/www/wordpress/wp-content/themes/siteorigin-unwind
    auto_update: Enabled wp-themes-inactive (1)

    Twenty Twenty-Four: version: 1.2, author: the WordPress team, Auto-updates enabled wp-mu-plugins (1)

    Gap Creek Media: author: (undefined), version: (undefined) wp-plugins-active (14)

    Action Scheduler: version: 3.8.1, author: Automattic, Auto-updates enabled
    Classic Editor: version: 1.6.4, author: WordPress Contributors, Auto-updates enabled
    iLovePDF: version: 2.1.2, author: ILovePDF, Auto-updates enabled
    Imagify: version: 2.2.2, author: Imagify – Optimize Images & Convert WebP & Avif, Auto-updates enabled
    MailPoet: version: 4.58.2, author: MailPoet, Auto-updates enabled
    MailPoet Premium: version: 4.58.0, author: MailPoet, Auto-updates enabled
    Page Builder by SiteOrigin: version: 2.29.20, author: SiteOrigin, Auto-updates enabled
    SEOPress: version: 8.0.1, author: The SEO Guys at SEOPress, Auto-updates enabled
    SEOPress PRO: version: 8.0.1, author: The SEO Guys at SEOPress, Auto-updates enabled
    SiteOrigin CSS: version: 1.5.11, author: SiteOrigin, Auto-updates enabled
    SiteOrigin Premium: version: 1.64.1, author: SiteOrigin, Auto-updates enabled
    SiteOrigin Widgets Bundle: version: 1.63.0, author: SiteOrigin, Auto-updates enabled
    Two Factor: version: 0.9.1, author: Plugin Contributors, Auto-updates enabled
    WP Crontrol: version: 1.17.0, author: John Blackbourn, Auto-updates enabled wp-plugins-inactive (1)

    MetaSlider: version: 3.90.1, author: MetaSlider, Auto-updates enabled wp-media

    image_editor: WP_Image_Editor_Imagick
    imagick_module_version: 1690
    imagemagick_version: ImageMagick 6.9.10-23 Q16 x86_64 20190101 https://imagemagick.org
    imagick_version: 3.7.0
    file_uploads: 1
    post_max_size: 32M
    upload_max_filesize: 24M
    max_effective_size: 24 MB
    max_file_uploads: 1
    imagick_limits:
    imagick::RESOURCETYPE_AREA: 122 MB
    imagick::RESOURCETYPE_DISK: 1073741824
    imagick::RESOURCETYPE_FILE: 6144
    imagick::RESOURCETYPE_MAP: 512 MB
    imagick::RESOURCETYPE_MEMORY: 256 MB
    imagick::RESOURCETYPE_THREAD: 1
    imagick::RESOURCETYPE_TIME: 1.844674407371E+19
    imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, ART, ARW, AVI, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DNG, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, FAX, FILE, FITS, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, H, HALD, HDR, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, JBG, JBIG, JNG, JNX, JPE, JPEG, JPG, JPS, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WEBP, WMV, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV
    gd_version: 2.3.3
    gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
    ghostscript_version: 9.50 wp-server

    server_architecture: Linux 5.15.0-1062-gcp x86_64
    httpd_software: Apache/2.4.41 (Ubuntu)
    php_version: 8.2.21 64bit
    php_sapi: apache2handler
    max_input_variables: 1000
    time_limit: 30
    memory_limit: 128M
    admin_memory_limit: 256M
    max_input_time: 60
    upload_max_filesize: 24M
    php_post_max_size: 32M
    curl_version: 7.68.0 OpenSSL/1.1.1f
    suhosin: false
    imagick_availability: true
    pretty_permalinks: true
    htaccess_extra_rules: true
    current: 2024-08-14T06:12:52+00:00
    utc-time: Wednesday, 14-Aug-24 06:12:52 UTC
    server-time: 2024-08-14T00:12:49-06:00 wp-database

    extension: mysqli
    server_version: 8.0.39-0ubuntu0.20.04.1
    client_version: mysqlnd 8.2.21
    max_allowed_packet: 67108864
    max_connections: 151 wp-constants

    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /srv/www/wordpress/wp-content
    WP_PLUGIN_DIR: /srv/www/wordpress/wp-content/plugins
    WP_MEMORY_LIMIT: 128M
    WP_MAX_MEMORY_LIMIT: 256M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: false
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_ENVIRONMENT_TYPE: Undefined
    WP_DEVELOPMENT_MODE: undefined
    DB_CHARSET: utf8
    DB_COLLATE: utf8_unicode_ci wp-filesystem

    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    fonts: not writable
    mu-plugins: writable

    The page I need help with: [log in to see the link]

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