We lost access to WordPress after installing Neve.

  • Resolved Sergio Urra

    (@sergiourra)


    2 months, 1 week ago

    I installed the Neve theme. After setting “Don’t show site title” and clicking “Publish”, the page was stuck in a loop. I closed the page and tried to logging back into WordPress, but the page is looping. Changing the name of the theme folder in File Manager didn’t work. I can’t access WordPress anymore.

    I did change the name of the Neve folder. It didn’t work.

    Any Idea?

    The page I need help with: [log in to see the link]

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  • Hi @sergiourra,

    Thank you for using Neve and for reaching out to us!

    Unfortunately this behaviour is not related to Neve. It would be best if you could contact your host provider to help you solve this issue!

    If you encounter any other challenges regarding the theme’s functionalities or issues you face feel free to contact us!

    Kind regards,

    Mara

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