• Resolved linsisterherb

    (@linsisterherb)


    Hello. I’ve created a store notice under the customization settings. The notice shows in the editing mode, but it is not visible when I visit the site.

    I have disabled all plug-ins other than woocommerce and have changed my theme to storefront, yet the issue persists. I’ve pasted the system status below.

    <br>### WordPress Environment ###<br><br>WordPress address (URL): https://linsisterherb.com<br>Site address (URL): https://linsisterherb.com<br>WC Version: 9.1.4<br>Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.<br>Action Scheduler Version: ? 3.7.4<br>Log Directory Writable: ?<br>WP Version: 6.6.1<br>WP Multisite: –<br>WP Memory Limit: 256 MB<br>WP Debug Mode: –<br>WP Cron: –<br>Language: en_US<br>External object cache: –<br><br>### Server Environment ###<br><br>Server Info: Apache/2.4.57 (Unix)<br>PHP Version: 8.1.22<br>PHP Post Max Size: 100 MB<br>PHP Time Limit: 30<br>PHP Max Input Vars: 3000<br>cURL Version: 7.74.0<br>OpenSSL/1.1.1n<br><br>SUHOSIN Installed: –<br>MySQL Version: 10.11.5-MariaDB-1:10.11.5+maria~ubu2204-log<br>Max Upload Size: 100 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ?<br><br>### Database ###<br><br>WC Database Version: 9.1.4<br>WC Database Prefix: wp_<br>Total Database Size: 214.08MB<br>Database Data Size: 196.94MB<br>Database Index Size: 17.14MB<br>wp_woocommerce_sessions: Data: 17.05MB + Index: 0.42MB + Engine InnoDB<br>wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_actionscheduler_actions: Data: 0.09MB + Index: 0.11MB + Engine InnoDB<br>wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_actionscheduler_logs: Data: 0.06MB + Index: 0.03MB + Engine InnoDB<br>wp_berocket_termmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_braapf_product_stock_status_parent: Data: 0.09MB + Index: 0.05MB + Engine InnoDB<br>wp_braapf_product_variation_attributes: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_braapf_term_taxonomy_hierarchical: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_braapf_variable_attributes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_bv_fw_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_bv_lp_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB<br>wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_frmt_form_entry: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_frmt_form_entry_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_frmt_form_reports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_frmt_form_views: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_jetpack_sync_queue: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_options: Data: 17.06MB + Index: 0.22MB + Engine InnoDB<br>wp_postmeta: Data: 111.55MB + Index: 12.03MB + Engine InnoDB<br>wp_posts: Data: 46.52MB + Index: 1.48MB + Engine InnoDB<br>wp_termmeta: Data: 0.23MB + Index: 0.22MB + Engine InnoDB<br>wp_terms: Data: 0.19MB + Index: 0.20MB + Engine InnoDB<br>wp_term_relationships: Data: 0.22MB + Index: 0.13MB + Engine InnoDB<br>wp_term_taxonomy: Data: 0.17MB + Index: 0.17MB + Engine InnoDB<br>wp_trustindex_google_reviews: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_usermeta: Data: 2.02MB + Index: 0.03MB + Engine InnoDB<br>wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>wp_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_product_attributes_lookup: Data: 0.09MB + Index: 0.08MB + Engine InnoDB<br>wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_product_meta_lookup: Data: 0.20MB + Index: 0.39MB + Engine InnoDB<br>wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wfu_dbxqueue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wfu_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wfu_userdata: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wpgmza: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpgmza_admin_notices: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpgmza_circles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpgmza_image_overlays: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpgmza_maps: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpgmza_nominatim_geocode_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpgmza_point_labels: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpgmza_polygon: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpgmza_polylines: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpgmza_rectangles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wt_iew_action_history: Data: 0.05MB + Index: 0.00MB + Engine InnoDB<br>wp_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br><br>### Post Type Counts ###<br><br>attachment: 2739<br>br_filters_group: 1<br>br_product_filter: 3<br>custom_css: 2<br>customize_changeset: 1<br>elementor_library: 6<br>elementor-hf: 1<br>elementskit_content: 17<br>elementskit_template: 3<br>forminator_forms: 3<br>frm_form_actions: 1<br>frm_styles: 1<br>groovy_menu_preset: 1<br>is_search_form: 1<br>ml-slide: 18<br>ml-slider: 3<br>nav_menu_item: 8<br>oembed_cache: 1<br>page: 39<br>post: 29<br>post_grid: 2<br>post_grid_layout: 1<br>product: 1799<br>product_variation: 5<br>pt_view: 1<br>revision: 4901<br>shop_order_placehold: 3<br>sp_wp_carousel: 1<br>sp_wps_shortcodes: 2<br>wp_global_styles: 3<br>wp_navigation: 1<br>wpforms: 1<br><br>### Security ###<br><br>Secure connection (HTTPS): ?<br>Hide errors from visitors: ?<br><br>### Active Plugins (1) ###<br><br>WooCommerce: by Automattic – 9.1.4<br><br>### Inactive Plugins (26) ###<br><br>Advanced AJAX Product Filters for WooCommerce: by BeRocket – 1.6.5<br>Breeze: by Cloudways – 2.1.11<br>Cloudways WordPress Migrator: by Cloudways – 5.56<br>Combo Blocks: by PickPlugins – 2.2.89<br>Elementor: by Elementor.com – 3.23.4<br>Elementor Header & Footer Builder: by Brainstorm Force<br>Nikhil Chavan – 1.6.37<br><br>ElementsKit Lite: by Wpmet – 3.2.5<br>Essential Addons for Elementor: by WPDeveloper – 6.0.0<br>FiboSearch - AJAX Search for WooCommerce: by FiboSearch Team – 1.28.1<br>File Upload Types: by WPForms – 1.4.0<br>Forminator: by WPMU DEV – 1.34.1<br>MalCare WordPress Security Plugin - Malware Scanner, Cleaner, Security Firewall: by MalCare Security – 5.65<br>MetaSlider: by MetaSlider – 3.90.1<br>Ocean Extra: by OceanWP – 2.3.0<br>Payment Plugins for Stripe WooCommerce: by Payment Plugins<br>[email protected] – 3.3.74<br><br>Place Order Without Payment for WooCommerce: by Nitin Prakash – 2.6.2<br>Premium Addons for Elementor: by Leap13 – 4.10.44<br>Product Import Export for WooCommerce: by WebToffee – 2.4.5<br>Server IP & Memory Usage Display: by Apasionados<br>Apasionados del Marketing – 2.1.0<br><br>UpdraftPlus - Backup/Restore: by UpdraftPlus.Com<br>DavidAnderson – 1.24.4<br><br>W3 Total Cache: by BoldGrid – 2.7.5<br>Widgets for Google Reviews: by Trustindex.io <[email protected]> – 12.0<br>WooPayments: by WooCommerce – 8.0.2<br>Wordpress File Upload: by Nickolas Bossinas – 4.24.9<br>WP Go Maps (formerly WP Google Maps): by WP Go Maps (formerly WP Google Maps) – 9.0.40<br>WP Menu Cart: by WP Overnight – 2.14.4<br><br>### Must Use Plugins (1) ###<br><br>Object Cache Pro (MU): by Rhubarb Group – 1.20.2<br><br>### Settings ###<br><br>API Enabled: –<br>Force SSL: –<br>Currency: USD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>subscription (subscription)<br>variable (variable)<br>variable subscription (variable-subscription)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: ?<br>HPOS feature enabled: ?<br>Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore<br>HPOS data sync enabled: –<br><br>### Logging ###<br><br>Enabled: ?<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 39 KB<br><br>### WC Pages ###<br><br>Shop base: #6 - /shop/<br>Cart: #7 - /cart/ -  Contains the [woocommerce_cart] shortcode<br>Checkout: #8 - /checkout/ -  Contains the [woocommerce_checkout] shortcode<br>My account: #9 - /my-account/<br>Terms and conditions: ? Page not set<br><br>### Theme ###<br><br>Name: Storefront<br>Version: 4.6.0<br>Author URL: https://woocommerce.com/<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ?<br><br>### Templates ###<br><br>Overrides: –<br><br>### Admin ###<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: experimental-blocks<br>minified-js<br>pattern-toolkit-full-composability<br>product-pre-publish-modal<br>printful<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br><br>Daily Cron: ? Next scheduled: 2024-08-18 16:54:02 +00:00<br>Options: ?<br>Notes: 87<br>Onboarding: completed<br><br>### Action Scheduler ###<br><br>Canceled: 1<br>Oldest: 2024-07-26 18:24:08 +0000<br>Newest: 2024-07-26 18:24:08 +0000<br><br>Complete: 140<br>Oldest: 2024-07-17 20:55:17 +0000<br>Newest: 2024-08-17 19:06:26 +0000<br><br>Failed: 21<br>Oldest: 2024-03-01 17:13:10 +0000<br>Newest: 2024-08-17 19:08:53 +0000<br><br>Pending: 7<br>Oldest: 2024-08-17 19:09:53 +0000<br>Newest: 2024-08-18 19:59:28 +0000<br><br><br>### Status report information ###<br><br>Generated at: 2024-08-17 19:09:37 +00:00<br>

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Rajesh K. (woo-hc)

    (@rajeshml)

    Hello @linsisterherb,

    Thanks you for sharing the details of the issue. I see that you’ve already tried some troubleshooting steps.

    I tested on my site with same setup and confirm that it is working fine on my end. Can you please confirm if you have added any custom script into theme’s function file or disabled any WooCommerce Scripts?

    In the meantime, please head over to WooCommerce → Status → Tools, and do the following:

    • WooCommerce transients – Clear
    • Expired transients – Clear
    • Clear template cache – Clear
    • Capabilities – Reset Capabilities
    • Clear customer sessions -Clear
    • Product lookup tables – Regenerate
    • Regenerate the product attributes lookup table – Regenerate

    Next, please clear your browser cache and try again. Please let us know how it goes.

    Thanks!

    Thread Starter linsisterherb

    (@linsisterherb)

    I’ve followed your recommendations, and still no luck unfortunately. I have not disabled any scripts nor have i added any custom script into the theme’s function.

    Plugin Support omarfpg a11n

    (@omarfpg)

    Hi @linsisterherb,

    Thank you for checking this. As a quick test, can you reinstall both WooCommerce and Storefront? I see from your system status report that you’re using only those in your site and t hey’re both in their latest versions, but to make sure, having a clean install of both can help.

    You can use another theme, delete Storefront, and reinstall it (alternatively, you can also test this with another default theme like?Twenty Twenty-Four); for WooCommerce you can simply delete it and reinstall it (all your configurations, products, and data will remain there).

    Also, from your screenshots it doesn’t seem the scheduling option is set up, but it’s also worth checking this: https://woocommerce.com/document/woocommerce-customizer/store-notice/#schedule-a-store-notice.

    Kindly let us know how the test goes with a clean install for the theme and WooCommerce.

    Thanks!
    -OP

    Thread Starter linsisterherb

    (@linsisterherb)

    Ok nevermind, it’s fixed. It started working when I just pressed “publish”. I guess I was only viewing the preview as a draft. The thing is that it used to show up on my website and then stopped appearing.
    Thanks anyways for your time and help.

    Plugin Support omarfpg a11n

    (@omarfpg)

    Hi @linsisterherb,

    Ok nevermind, it’s fixed. It started working when I just pressed “publish”. I guess I was only viewing the preview as a draft. The thing is that it used to show up on my website and then stopped appearing.
    Thanks anyways for your time and help.

    Thank you so much for the update! ?? Well this was an interesting one! Sometimes the solution is just the simplest!

    Cheers!
    -OP

Viewing 5 replies - 1 through 5 (of 5 total)
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