Email not showing in log

  • Resolved mellaker

    (@mellaker)


    6 months, 3 weeks ago

    Hello,

    I have trouble with automatic order emails from WooCommerce that’s not being sent. If I manually sends an mail from admin it shows in the log but not tha standard order email that usually comes when a new order is made. I’ve tried to seach to see if anyone else have had this problem but can’t find anything.

    How come the email don’t even show in the log?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support M Aqib Khan

    (@aqibkhan9)

    Hello @mellaker

    Hope you are doing well.

    Thank you so much for contacting us. To better assist you we would require some clarification,

    Are the WooCommerce email not being sent?

    Which logs are you referring to(Post SMTP email logs or Email server logs)?

    Are the Post SMTP test mails going through and logging(both in Post SMTP logs & Email server logs)?

    If the issue you are experiencing is site specific we would suggest you to open a?support ticket?with us and we can have this issue resolved for you.

    Looking forward to your response.

    Thanks and regards,
    Support Team – WP Experts

    Thread Starter mellaker

    (@mellaker)

    Thanks for your fast reply. I’ll open a ticket ??

    Plugin Support M Aqib Khan

    (@aqibkhan9)

    Hello @mellaker

    Thank you for reaching out. After thorough investigation, we determined that the issue was not caused by our plugin. With your cooperation and support, we identified that the conflict was due to the Booster for WooCommerce plugin.

    Do share your positive reviews to motivate us to continue providing you with best service.

    Thanks in advance for the reviews.

    Thanks and regards,
    Support Team – WP Experts

Viewing 3 replies - 1 through 3 (of 3 total)
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