Same Order#s in different Stores being sent duplicate tracking info

  • Resolved mpmchugh

    (@mpmchugh)


    3 months, 1 week ago

    We’re using “WooCommerce ShipStation Integration” on several stores connected to ShipStation.

    We’ve recently encountered a bug where orders from two stores that happen to have the same exact order # are both being updated with each others Shipping Info.

    So, each order has the others’s ShipStation Shipment info written back to it, even if the orders were months apart. This is creating confusion for customers who get shipment notifications and tracking info for others’ orders, sometimes months after they received their order.

    It seems “WooCommerce ShipStation Integration” is only checking Order numbers and not the actual store connected to ShipStation that the order # is coming from and thus updates both stores’ orders with that # instead of just the correct one.

    This really needs to be fixed, as there’s no control over order #s in WooCommerce and with close to a dozens shops now, the problem is increasing.

    Please advise.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @mpmchugh,

    Thank you for reaching out.

    I understand that you’re experiencing an issue with our WooCommerce ShipStation Integration, where orders from different stores with the same order number are being updated with each other’s shipping information.

    Do you know if there are any similarities between the customers/orders that had this issue? It can be a similar address, using the same payment gateway or method. Also, does this happen to all orders or only on specific ones?

    I am having the same issue; my orders are 4 years apart. No similarities other than order#. Customer name, address, zip, and the store they purchased from are different.

    Plugin Support Rajesh K. (woo-hc)

    (@rajeshml)

    Hello @pixelprodisplays,

    Sorry to hear that you are experiencing a similar issue.

    Per WordPress?forum guidelines, would you mind?opening up a new thread?for this so that we can keep things organized and offer more personalized support for you? We’ll be happy to help you out with this over there!

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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