connecting products to shop

Hi @penelope323,

Thank you for reaching out.

I understand you’re having trouble displaying your products on the respective category pages.

As a first step, please ensure your ‘Shop’ page is set as the default WooCommerce shop page. You can do this by navigating to WooCommerce > Settings > Products > Display. Under the ‘Shop Page’ dropdown, select your ‘Shop’ page.

Secondly, I understand you’re not comfortable deactivating the Kadence theme, however, in most cases, the theme is responsible for how the site displays products, therefore, on a staging site, please switch to a default theme like Storefront and check if the issue persists. This way, you’d be able to rule out any possible conflicts with your theme.

Please try this and let us know how it goes.

Thank you for your swift reply – although it was in the middle of the night for me! (UK)

I think I am in over my head! I have checked that the shop page is set to default woo-commerce shop page so that is not the problem. I have connected to jetpack as a backup. I have downloaded ‘storefront’ onto my desk top. However I do not have access to my host currently so can’t create a staging site.

If I add ‘storefront’ to my site will that conflict with’ ‘kadence’? If I am to add it, how do I do that?

I wanted to add another link (but see I can’t) showing the current ‘breadcrumbs’ when I preview a product. The Breadcrumb is: home/shop/everything else/accessories/atomiser spray bottle but what I want is shop/accessories/atomiser spray bottle (accessories being the category)

I hope you can give me further advice

Hi again @penelope323,

shop page is set to default woo-commerce shop page so that is not the problem.

Thank you for confirming this for us.

However I do not have access to my host currently so can’t create a staging site.

You can use a plugin like WP STAGING to create a staging site. All you need to do is have the plugin installed then simply navigate to your WordPress dashboard, then go to?WP Staging → Staging Sites.?Next, click on?Create New Staging Site.

If I add ‘storefront’ to my site will that conflict with’ ‘kadence’? If I am to add it, how do I do that?

These are both themes, and you can only have one active theme on your site at a time. If you switch to ‘Storefront’, it won’t conflict with ‘Kadence’, but it will replace it. To add ‘Storefront’, navigate to your WordPress Dashboard > Appearance > Themes > Add New. Search for ‘Storefront’, install and activate it. Please remember that switching themes can change the look and layout of your site, so it’s recommended to make this change on a staging site to avoid changing the look/design of your current store.

I wanted to add another link (but see I can’t) showing the current ‘breadcrumbs’

Could you please clarify where you were unable to add another link? Was it in this forum or in your site?

?but what I want is shop/accessories/atomiser spray bottle (accessories being the category)

You can modify the breadcrumb trail with the help of a plugin like this one.

Please note that these changes should ideally be made in a staging or development environment to avoid any disruptions to your live site.

I hope this helps.

This is all mind blowing for my 82 year old mind that is new to wordpress! I have installed a staging site and ‘storefront’ and sadly am getting the same result.

When I said ‘I can’t add another link’ I meant to this forum request for help. With my initial request I was able to send you a link. I have assumed that it is not appropriate to send it to you in this text that I am writing in this public message.

What has happened is that when I type in ‘shop’ from the menu, it tells me that there are no products showing. If I open up the ‘shop’ page in the list of pages I have it shows no products. On the page where the products DO show the breadcrumb is Home/everything else/accessories/atomiser spray bottle. This shows that it has not included ‘shop’ in this list (should be after ‘home’ – so that link is missing. ‘Everything else’ is the prime category with ‘accessories’ being secondary .

I have another prime category called ‘the clays’ with secondary lists of the makes of clay. the breadcrumb for the one product I have entered on this category is home/the clays/cernit clay – again ‘shop’ is missing

Hello penelope323,

Thank you for your reply.

I appreciate your effort for taking these troubleshooting steps.

Could you edit those products and check the Catalog Visibility settings?
Here is a screenshot of my test site:

Make sure it is set to “Shop and search results”.

For further diagnosis, please share the direct URL for these products.
If you are not comfortable with sharing links on a public forum, you can use the https://quickforget.com/ tool to share URLs.

Looking forward to your response. ??

Best regards.

On ‘catalog visibility setting it is already set to ‘shop and search results’ on both of the products I have listed.

https://quickforget.com/s/6305ad5e37a38cf54850581854e9062665cbee205c09f843 – this is the two products as they are showing

thank you for so much help!

Hello penelope323,

Thank you for your reply.

I understand that the “Catalog visibility” setting is already set to “Shop and search results”.

Could you share the URLs again via Quickforget?
Set the View to 5 and Hours to 24 so we can get a chance to see it.

Looking forward to your response. ??

Best regards.

https://quickforget.com/s/5fa1fdfcbe2c46bbfb7bfd4030132bd075d6dfa237961bd1

Hi @penelope323,

https://quickforget.com/s/5fa1fdfcbe2c46bbfb7bfd4030132bd075d6dfa237961bd1

Could you kindly share a new link and set a longer expiry time? This one was already expired when I tried to access it.

Thank you for understanding. Looking forward to your reply.

Overnight I think I have cracked it! I don’t know what I did differently but it is now working as it should. The two primary categories are appearing on the shop page and they are linking to the products.

I am sincerely grateful for all your help and all the resulting learning I have achieved as a result!

Hi @penelope323

That’s great to hear! Thanks for letting us know.

I will mark this thread as resolved. Should you have further inquiries, kindly create a new topic here.

Meanwhile, if it isn’t too much to ask for – would you mind leaving us a review here? It only takes a couple of minutes but helps us tremendously. It would mean so much to us and would go a really long way.

Thanks!