Hi @momo-fr
Orders should automatically reflect on the WooCommerce Orders page. If it’s not showing, it could be due to a few reasons like caching issues, a delay in the system, or a possible glitch.
As a first step, can you head over to WooCommerce → Status → Tools, and do the following:
- WooCommerce transients – Clear
- Expired transients – Clear
- Clear template cache – Clear
- Capabilities – Reset Capabilities
- Clear customer sessions -Clear
- Product lookup tables – Regenerate
- Regenerate the product attributes lookup table – Regenerate
Next, clear your browser cache, and then refresh the Orders page. If the order is still not showing, please conduct a conflict test following this:
- Temporarily switch your theme to Storefront or Twenty Twenty-Four
- Disable all plugins except for WooCommerce
- Repeat the action that is causing the problem
If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.
If the problem persists, lease can you share a copy of the following:
- System Status Report: Navigate to WooCommerce → Status. Select Get System Report and then Download for Support.
- Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.
You could copy and paste your reply or share it via Mozilla Community Pastebin and share the link here. Feel free to redact all the private information before sending it over.
I hope that helps! Let me know once you have done a conflict test!
