Woocommerce mobile app saves wrong product data

  • Resolved Danny

    (@daining1298)


    3 months ago

    I use ux block to dynamically generate product short description. For example to display product’s net weight from its attribute with code, Net Weight: [display_attribute attribute=”net-weight”]

    when I click a product from one order, it is not displayed correctly. it only shows text Net Weight:

    if I modify its stock and then save. it does not keep short description as [block id=”shortdescription”]. instead Product short description goes to static text “Net Weight:”

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @daining1298,

    Thank you for reaching out.

    I understand you are experiencing an issue with the dynamic generation of your product’s short description using UX Block.

    Firstly, I would suggest double-checking that the attribute “net-weight” is correctly assigned to your products and that the values for this attribute are correctly entered.

    If that’s all correctly set up, then the problem might be with the UX Block in your theme. It’s possible that there might be a compatibility issue with your current version of WooCommerce.

    As for the short description not saving correctly, this could be due to a conflict with another plugin or theme. Try disabling other plugins one by one to see if the issue resolves. If this doesn’t help, try switching to a default theme like Storefront or Twenty Twenty-Four to see if the issue persists.

    In the meantime, I recommend contacting the UX Block’s support for further assistance, as it’s possible the issue might be related to the theme in use.

    I hope this helps. Let us know if you need further assistance.

    Thread Starter Danny

    (@daining1298)

    It has nothing todo with other plugin/theme, or attribute is not set

    this is the screen shot, when view/edit a product in Proucts tab, short description is [block id=”shortdescription], it has not problem to edit and save.

    https://ibb.co/Zfx0K6d

    But if I select a product from Orders tab, then it try’s to run/execute the UX block, unfortunedly it does not display attributes correctly. And after edit, it saved the wrong result. I think it should still have the original short description text as [block id=”shortdescription”], instead of the running result.

    It is a bug for the mobile Woo app, not sure is this the correct place to report this error.

    • This reply was modified 3 months ago by Danny.

    Hey, @daining1298!

    Thanks for clarifying!

    Since your issue is with the WooCommerce mobile app, can you please contact the mobile support by going on the App Menu > Help & Support?

    This way the ticket will be sent to out mobile team and they will be able to assist you further ??

    Please let us know if there’s anything else we can do to help or if you have any questions.

    Have a wonderful day!

Viewing 3 replies - 1 through 3 (of 3 total)
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