Too much for too much

  • WPForms works, so let’s get that out of the way. Though a bit clunky at first, once you’re familiarized with it, it’s pretty easy to use.

    The issue at hand is that even their most basic package maybe has too many features, much more than most websites need when their just looking to put a form or two in. That, in and of itself, isn’t a bad thing. But at $99 per year, it adds up to a lot of cash spent on stuff many small websites don’t need and will never use.

    Although I’ve cancelled my subscription, I would’ve granted them at least 3-4 stars because, again, it does work. But I knocked some off because the cancellation process is needlessly long, having to confirm your cancellation through seven different retention screens, including two that require additional actions besides scrolling down to find the cancellation button again (one of which requires a written response).

Viewing 1 replies (of 1 total)
  • Plugin Support Tajay Quest

    (@iamtajayq)

    Hey @aspleniastudios,
    Thank you so much for sharing your feedback!

    I’m glad to hear that WPForms worked for you, and thanks so much for taking the time to share your feedback.

    We appreciate your input on our Basic package features. It’s great to know what works well, but we always strive to improve and tailor our offerings to meet the needs of our customers. If you have any specific suggestions on which features you think are extra additions that might not be necessary for a Basic user, please let us know!

    Also, I completely understand your frustration with our cancellation process and I’m sorry that you found it longer than expected.

    We very much value all insights and feedback, especially things we need to improve and this is one of the reasons that made you find the cancellation process longer. As you noted, on each step, we are trying to gather feedback and suggest possible solutions for any problems that you might have encountered in an effort to show you that we are committed to giving you the best value for your WPForms license. We are also happy to cancel your subscription in case you get stuck and reach out to us.

    We appreciate and would love to hear any additional thoughts you may have on how we can improve this process or anything else that’s on your mind. Your input is invaluable to us!

    Thanks, and do have a great one!

Viewing 1 replies (of 1 total)
  • You must be logged in to reply to this review.