Mitzy

OK done thanks again ??

Hi there

Just wanted to say a big thank you for all your advice. My password has been changed via my hosts and the database and I have access to my site!! Since 2011!! I will be getting the champagne out tonight ??

As I mentioned my webmaster kinda left me in the lurch and I now I have to train myself how to use WordPress for the updates on my website. Before I start hunting down tutorials, which is top of my list for tomorrow, could you please advise how I just take the ticker tape banner off my site that reads ‘special offer 2011…’ as feeling my way around the dashboard or c panel is a touch daunting. Once this is done I can take all the time I need via the self-learning modules.

Tonight I will sleep so much better ??

Hi again,

For information, I have posted on this topic previously: https://www.ads-software.com/support/topic/webmaster-abandoned-me-pls-help?replies=25

Since that time, i found out who the hosts were, and the domain keepers both in France and the UK and have succeeded in getting passwords, based on a new relationship (me directly with these providers) for the sites.

The wordpress access page is my last hurdle in getting my website up to date (it’s only been two years…)

thanks for your help. I may just try to log in as abandoned client…hold on, it may make things easier if there’s a history to consult.

Hi Krishna

Thanks for getting back to me. Effectively that page link that you offered is the page where i am stuck as i do not have the username or the password.