Fail to Connect the Contact form7

  • Resolved carson28

    (@carson28)


    3 months ago

    I’m follwing the youtube vidoe to configure the contact form. I test few times, when I summiting the contact form it would not redirect to the whatsapp or whatsapp webpage. But the admin already recieve the email from the contact form.

    I have also tried in the other website, the result still the same. It would not redirect to the whatsapp or whatsapp webpage.

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support Md. Ibrahim Khalil

    (@mdibrahimk48)

    We’re looking at the issue you reported and will get back to you shortly.

    Same issue is happening with my website as well. It was working before but after the update It is not opening WhatsApp.

    Plugin Support Md. Ibrahim Khalil

    (@mdibrahimk48)

    Hello Pankaj,

    We’re currently testing this issue and will provide an update soon.

    Regards,
    Team WPPOOL

    Plugin Support Md. Ibrahim Khalil

    (@mdibrahimk48)

    Hello @carson28 & @gurudeb,

    To send leads using CF7 with the latest version of our plugin, you’ll need to set up an SMTP configuration. You can use any SMTP plugin to configure the setup for connecting Contact Form 7 to WhatsApp.

    Let us know if face any difficulties.

    Thread Starter carson28

    (@carson28)

    Hi Md. Ibrahim Khalil,

    Thank you for your suggestion. I’ve tested the setup on one of my testing websites where I’ve fully configured the WP SMTP plugin. Unfortunately, the plugin still isn’t working as expected. Despite the correct SMTP settings, the leads are not being sent through Contact Form 7 to WhatsApp.

    Could you please advise on any additional steps or troubleshooting tips that might help resolve this issue?

    Looking forward to your guidance.

    Regard,
    Carson

    Plugin Support Md. Ibrahim Khalil

    (@mdibrahimk48)

    Hello Carson,

    Could you please share the URL of your testing site so we can investigate this from our end? Additionally, if you could provide a screen-recorded video showing how you’ve set up the process and the errors you encounter when trying to send data from CF7 to WhatsApp, it would greatly help us understand the situation and offer more targeted support.

    Regards,
    Team WPPOOL

    Thread Starter carson28

    (@carson28)

    Hi Md. Ibrahim Khalil,

    I believe I’ve found a solution to achieve this feature on my own by writing a custom code snippet.

    Here is the Setup in the CF7 Screenshot:
    https://files.fm/f/dd3rrnczsu
    I hope this helps your team investigate why the plugin feature isn’t working.

    Beast regard,
    Carson

    • This reply was modified 2 months, 4 weeks ago by carson28.
    Plugin Support Md. Ibrahim Khalil

    (@mdibrahimk48)

    Hello Carson,

    Thank you for your response. Could you please share the custom snippet code you added? Additionally, if you could provide your site’s link and the errors you encounter when trying to send data from CF7 to WhatsApp, we can test this feature directly.

    From our end, everything appears to be functioning correctly. We appreciate your cooperation.

    Regards,
    Team WPPOOL

    Thread Starter carson28

    (@carson28)

    Hi Md. Ibrahim Khalil,

    Here is the URL for my code snippet: Code Snippet.

    Regarding my site, if you require login credentials, I’m unable to provide them. The site is https://deomlife.com/contact-us/, but I have already removed the plugin. As such, it may not be possible for you to test it.

    Beast regard,
    Carson

    Plugin Support Md. Ibrahim Khalil

    (@mdibrahimk48)

    It works from your site as well. The data sends CF7 to WhatsApp properly. We didn’t encounter any issues.

    Thread Starter carson28

    (@carson28)

    I used my code snippet to implement this feature instead of relying on the plugin’s functionality.

Viewing 11 replies - 1 through 11 (of 11 total)
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