MailMint sending duplicate emails

  • Hi I recently did a vanilla install. Got everything set up and working but, sometimes the automation will double send the same email to a subscriber. Just to be clear – it sends a given email twice at the same time. The issue appears intermittent so it’s difficult to debug. I *thought* it was a Redis issue so I flushed the cache and deactivated Redis. But now the issue has returned.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support C S Sultan

    (@cssultan)

    Hi @sigh1plugins1 , I believe you are referring to our other plugin, Mail Mint.

    • Can you let us know which versions of Mail Mint plugins you have?
    • Also, how were you able to determine that an email was sent twice? Can you share the testing steps?

    Do let us know.

    Thanks.

    Thread Starter sigh1plugins1

    (@sigh1plugins1)

    1. v1.14.0
    2. I subscribed. Double optin: received 1 email, 1st email in automation: received 1 email, 2nd email in automation: received 2 emails.

    I was previously receiving up to 4 duplicate emails. I flushed Redis and disabled it and duplicates seemed to stop. I also deleted the automation and created a new one just in case. However, now there are duplicate emails again.

    Plugin Support C S Sultan

    (@cssultan)

    Hi @sigh1plugins1 , thanks for sharing.

    • Can you let us know if you have multiple automation workflows setup on your site?
      If yes, can you check if they both contradict in same way such as triggers for similar tags or lists that are assigned when submitting the same form?

    Do let us know.

    Thanks.

    Thread Starter sigh1plugins1

    (@sigh1plugins1)

    One single workflow.

    Trigger -> welcome email -> one day delay -> email -> one week delay -> email.

    Plugin Support C S Sultan

    (@cssultan)

    Hi @sigh1plugins1 , sorry about the delay.

    We have a workaround to fix the duplicate email issue.

    For now, in your workflow, please add a 1-min delay before the welcome email. This should stop duplicate emails to be sent. Meanwhile, we are working on a concrete solution to this.

    Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)
  • You must be logged in to reply to this topic.