Order not validated after paying with credit card

  • Resolved kamzflo

    (@kamzflo)


    6 months, 1 week ago

    Hi,

    For the past few months, I’ve been facing a payment issue with PayPal (Advanced Card Processing).

    When my clients try to validate their order by clicking on “Pay with credit card” on my website, this triggers their bank’s 3D Secure request. They successfully validate it, but after that, they are redirected back to my website.
    However, the cart is not emptied, and they are not redirected to the thank you page.

    P.S.: I have configured a business account to use Advanced Card Processing.

    Thanks in advance for your help.

    Regards,

    • This topic was modified 6 months, 1 week ago by kamzflo.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello,

    Thanks for reaching out to us, we’re here to help.

    I understand that the issue occurs only with 3DS transactions? This is key, as it complicates the ability to reproduce the problem. Identifying the factors that trigger this behavior would make it easier to develop a fix or identify any third-party plugins that might be causing the problem.

    If needed, you can contact us privately, and we can analyze more logs, but reproducing the issue is key to finding a solution. You can get support by opening a ticket with our service desk here: Request Support. Please include this thread’s URL in your ticket for reference.

    I’m looking forward to your response.

    Kind regards,
    Krystian

    Thread Starter kamzflo

    (@kamzflo)

    Hi,

    Thank you for your response.
    I will open a suport ticket.

    Regards,

    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @kamzflo

    Since the issue has been moved to the private support board, we consider this thread resolved.
    If you still have any questions or if a new problem arises, don’t hesitate to open a new thread.

    Kind regards,
    Krystian

Viewing 3 replies - 1 through 3 (of 3 total)
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