Line Break Encoding () Not Working in Custom URL Submission

Hi @ezeetech21,

Since you are using the Pro plugin, could you please open a ticket in our helpdesk here? We are only allowed to support the Lite plugin via WordPress forums:?https://formidableforms.com/new-topic/

Thank you!
Nathanael.

Hi Nathanael,

Thank you for your response. However, I must clarify that the issue I raised is not related to the Pro version of your plugin. The problem pertains to the Lite version, where I’m using the built-in feature (Confirmation) to redirect users to a custom URL after form submission. The issue I encountered involves the inability to properly encode line breaks (%0A) in the URL, which should work regardless of whether I’m using the Lite or Pro version.

It’s concerning that many issues in your WordPress forum are marked as “Resolved” by simply directing users to your Pro support. This practice not only misleads users but also gives the impression that you are avoiding addressing genuine issues within the Lite version. I was curious why all your topics are marked as resolved, and it seems this is a strategy to steer discussions away from the forums.

This issue does not require Pro support, and I have already fixed it using information from your documentation/knowledgebase. However, I would like you to provide the answer here in the forum. I will keep this topic marked as unresolved until you do. If you choose not to respond, I will leave critical reviews highlighting how you are misleading users by redirecting them to Pro support and marking all topics as resolved. It’s important for you to address this transparently in the forum so that others facing similar challenges can benefit from the solution. I hope you reconsider your approach and provide the necessary assistance, regardless of the version being used.

Thank you,

Hi @ezeetech21

I am delighted that you have already fixed this issue using information from our documentation – I suspect by using this hook? https://formidableforms.com/knowledgebase/frm_redirect_url/#kb-allow-brackets-in-redirect-url

The WordPress moderation team are quite strict with us, and have given us stern warnings in the past about discussing Pro features here. We don’t want to upset them, so our team policy is to err on the side of caution and redirect ALL users with a Pro license to the helpdesk. You will receive faster support there, and have access to more of our team also.

Any encouragement to open a ticket in the helpdesk is intended to be for your benefit, and the faster resolution of your issue.

Best,
Nathanael,

No, I did not fix issue with that link you sent me, because problem was not to pass brackets in URL, problem was passing line break encode %0A. i mentioned in subject but it is not showing in topic’s title. so, i fixed that with another article in your documents.
Anyways Thanks. but here your team can’t assist.

Hi @ezeetech21

Thanks for the clarification. Since you have found a solution, I will mark this issue as resolved now.

Best,
Nathanael.

could you share the document you have fixed the issue because i have the same problem , thanks

@signalsmobile could you please open a ticket in our helpdesk about this with some more detailed information, including steps to reproduce the issue, and our team will be happy to help: https://formidableforms.com/new-topic/

Best,
Nathanael.

and now nobody knows the answer. thank you for nothing. i research the same topic, coming from DDG.
i can not imagin that the WP-Team prevents you from posting a helpfull link.

• This reply was modified 2 weeks, 6 days ago by netzgestaltung.

@netzgestaltung I’m afraid that @ezeetech21 never shared the solution with us, and we never got enough information to fully investigate and understand the issue.

If you are having the same problem, I would recommend opening a ticket in our helpdesk. If you don’t have a license, you can still open a presale ticket for support with the Lite plugin.

well – i have my account here and will stay here. i use ff in a case where my client has it before but occasions like this will prevent me from evaluating any pro purchase in future. have you ever looked into his issue instead of only hinting to another plattform? bye.

@netzgestaltung If this is an issue with the Lite plugin, our team is happy to assist via WordPress forums.
For help with this, please open a new support thread, and give us as much detail as possible about your issue, including a step-by-step guide letting us know how to reproduce your issue in the Lite plugin.

Once we have enough information to understand the issue, our team will be happy to investigate.