Form submissions not arriving to the email address

  • Hi there

    We’ve noticed that we are not receiving the form submissions from the 2 contact pages on our site. We were only alerted to this fact when we had a call that someone has been trying to get in touch with us for 2 weeks now. Please can you let me know what the issue is and if there is a fix?

    This was working absolutely fine previously.

    Many thanks.

    • This topic was modified 2 months, 3 weeks ago by spicerldn.

    The page I need help with: [log in to see the link]

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  • Plugin Author Harries Happyforms

    (@happyformsharries)

    Hello and thank you for contacting us.

    By default, Happyforms uses WordPress core features to send email messages. WordPress follows your server configuration regarding email sending: if your server forbids access to its email service, your emails might not make it to your inbox, or that of your recipients. Don’t panic, though! There are a bunch of solutions to overcome this limitation. The easiest one is to use a third-party, SMTP plugin like WP Mail SMTP.

    Using SMTP moves email sending from your server to an external service, like Gmail or your email provider of choice. If you can, we suggest SMTP over the basic WordPress functionality since it offers improved security, and reliability and frees your server from the additional work.

    Do let us know if that worked. You can also track the emails being sent from your site through an Email Logger plugin. This gives you an idea if the emails are being sent.

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