Error Processing Your Order

Hello @prcm777,

Thank you for reaching out to WooCommerce Support.

Can you share more details, please? Does it happen for all your orders or just a few? Any specific type of payment gateway or all? Which payment gateways and plugins are you using? Could you please share what led you to suspect the billing address might be the cause?

In the meantime, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

• System Status Report?which you can find via WooCommerce > Status > Get system report > Copy for support.
• Fatal error logs?(if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Once we have more information, we’ll be able to assist you further.

Thanks!

Yes there are there are lots of this same error:

2024-08-21T17:42:30+00:00 Critical Uncaught Error: Call to undefined function FusionBuilder() in /var/www/clients/client10/web15/web/wp-content/themes/Avada/includes/lib/inc/class-fusion-woocommerce.php:171 Additional context{ “error”: { “type”: 1, “file”: “/var/www/clients/client10/web15/web/wp-content/themes/Avada/includes/lib/inc/class-fusion-woocommerce.php”, “line”: 171 }, “backtrace”: [ “”, “#0 /var/www/clients/client10/web15/web/wp-includes/class-wp-hook.php(324): Fusion_WooCommerce->filter_woo_templates()”, “#1 /var/www/clients/client10/web15/web/wp-includes/plugin.php(205): WP_Hook->apply_filters()”, “#2 /var/www/clients/client10/web15/web/wp-content/plugins/woocommerce/includes/wc-core-functions.php(313): apply_filters()”, “#3 /var/www/clients/client10/web15/web/wp-content/plugins/woocommerce/templates/taxonomy-product-cat.php(22): wc_get_template()”, “#4 /var/www/clients/client10/web15/web/wp-includes/template-loader.php(106): include(‘…’)”, “#5 /var/www/clients/client10/web15/web/wp-blog-header.php(19): require_once(‘…’)”, “#6 /var/www/clients/client10/web15/web/index.php(17): require(‘…’)”, “#7 {main}”, “thrown” ] }

There are also some of these:

2024-08-25T03:32:23+00:00 Critical Uncaught Error: Call to undefined function wp_check_post_lock() in /var/www/clients/client10/web15/web/wp-content/themes/Avada/includes/lib/inc/fusion-app/class-fusion-app.php:2339 Additional context{ “error”: { “type”: 1, “file”: “/var/www/clients/client10/web15/web/wp-content/themes/Avada/includes/lib/inc/fusion-app/class-fusion-app.php”, “line”: 2339 }, “backtrace”: [ “”, “#0 /var/www/clients/client10/web15/web/wp-content/themes/Avada/includes/lib/inc/fusion-app/class-fusion-app.php(1681): Fusion_App->get_post_lock_data()”, “#1 /var/www/clients/client10/web15/web/wp-includes/class-wp-hook.php(324): Fusion_App->live_scripts()”, “#2 /var/www/clients/client10/web15/web/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()”, “#3 /var/www/clients/client10/web15/web/wp-includes/plugin.php(517): WP_Hook->do_action()”, “#4 /var/www/clients/client10/web15/web/wp-content/themes/Avada/includes/lib/inc/fusion-app/templates/front-customize.php(27): do_action()”, “#5 /var/www/clients/client10/web15/web/wp-includes/template-loader.php(106): include(‘…’)”, “#6 /var/www/clients/client10/web15/web/wp-blog-header.php(19): require_once(‘…’)”, “#7 /var/www/clients/client10/web15/web/index.php(17): require(‘…’)”, “#8 {main}”, “thrown” ] }

### WordPress Environment ###

WordPress address (URL): [Redacted]
Site address (URL): [Redacted]
WC Version: 9.2.3
Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
Action Scheduler Version: ? 3.8.1
Log Directory Writable: ?
WP Version: 6.6.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: nginx/1.18.0
PHP Version: 8.2.19
PHP Post Max Size: 64 MB
PHP Time Limit: 600
PHP Max Input Vars: 5000
cURL Version: 7.81.0
OpenSSL/3.0.2

SUHOSIN Installed: –
MySQL Version: 10.6.18-MariaDB-0ubuntu0.22.04.1
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

[REDACTED]

### Post Type Counts ###

attachment: 842
avada_faq: 24
awb_off_canvas: 2
custom_css: 2
elementor_library: 2
fusion_element: 24
fusion_form: 2
fusion_tb_section: 1
language_switcher: 4
mailpoet_page: 1
nav_menu_item: 60
oembed_cache: 10
page: 90
post: 20
product: 68
product_variation: 276
revision: 442
seedprod: 2
shop_coupon: 6
shop_order: 7
slide: 6
wp_global_styles: 1
wp_navigation: 1
wp_template: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (16) ###

Broken Link Checker: by WPMU DEV – 2.3.0
Potent Donations for WooCommerce: by WP Zone – 1.1.13
UPS Live Rates and Access Points: by Octolize – 2.3.9
Avada Builder: by ThemeFusion – 3.11.9
Avada Core: by ThemeFusion – 5.11.9
Simple Cloudflare Turnstile: by Elliot Sowersby
RelyWP – 1.27.0

WooCommerce.com Update Manager: by Automattic – 1.0.3
WooCommerce USPS Shipping: by WooCommerce – 5.0.0
WooCommerce: by Automattic – 9.2.3
Wordfence Security: by Wordfence – 7.11.7
Yoast SEO: by Team Yoast – 23.3
WP Crontrol: by John Blackbourn – 1.17.0
WP Mail SMTP: by WP Mail SMTP – 4.1.1
Smush: by WPMU DEV – 3.16.6
WP Super Cache: by Automattic – 1.12.4
YITH WooCommerce Authorize.net Payment Gateway Premium: by YITH – 1.39.0

### Inactive Plugins (0) ###


### Dropin Plugins () ###

advanced-cache.php: advanced-cache.php

### Settings ###

Legacy API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: donation (donation)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

### Logging ###

Enabled: ?
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 216 KB

### WC Pages ###

Shop base: #6 - /store/
Cart: #7 - /cart/ -  Contains the [woocommerce_cart] shortcode
Checkout: #8 - /checkout/ -  Contains the [woocommerce_checkout] shortcode
My account: #9 - /my-account/
Terms and conditions: #7177 - /terms-and-conditions/

### Theme ###

Name: Avada Child
Version: 1.0.0
Author URL: https://theme-fusion.com
Child Theme: ?
Parent Theme Name: Avada
Parent Theme Version: 7.11.9
Parent Theme Author URL: https://themeforest.net/user/ThemeFusion
WooCommerce Support: ?

### Templates ###

Overrides: Avada/woocommerce/cart/cart.php
Avada/woocommerce/checkout/form-pay.php
Avada/woocommerce/checkout/review-order.php
Avada/woocommerce/single-product/short-description.php
Avada/woocommerce/single-product/tabs/additional-information.php
Avada/woocommerce/single-product/tabs/description.php


### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
pattern-toolkit-full-composability
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
printful
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
launch-your-store

Disabled Features: experimental-blocks
minified-js
product-pre-publish-modal
settings
async-product-editor-category-field
product-editor-template-system

Daily Cron: ? Next scheduled: 2024-09-05 17:03:55 -04:00
Options: ?
Notes: 209
Onboarding: completed

### Action Scheduler ###

Canceled: 1
Oldest: 2024-08-09 22:59:39 -0400
Newest: 2024-08-09 22:59:39 -0400

Complete: 144
Oldest: 2024-08-05 10:46:25 -0400
Newest: 2024-09-04 14:04:35 -0400

Failed: 26
Oldest: 2022-09-01 20:09:04 -0400
Newest: 2024-07-26 09:43:22 -0400

Pending: 3
Oldest: 2024-09-04 16:05:03 -0400
Newest: 2024-09-05 14:04:35 -0400


### Status report information ###

Generated at: 2024-09-04 15:40:58 -04:00

Hello,

Thank you @prcm777, for sharing the error logs.

Based on the errors you’ve provided, it appears that the issue is related to your Avada theme. Specifically, the error is occurring due to the FusionBuilder and wp_check_post_lock functions, which are part of the Avada theme or its related functionality. These errors suggest that certain theme files may not be working properly with WooCommerce.

As a first step, I recommend temporarily switching to a default WordPress theme, like Storefront or Twenty Twenty-Four, to see if the issue persists. If the problem is resolved when switching themes, then it’s likely that the Avada theme is causing the conflict.

Please try disabling the Avada theme and let us know if the issue is resolved. If it is, you may need to reach out to Avada’s support team for a deeper investigation into the compatibility with WooCommerce.

Once you’ve tested this, please let us know how it goes, and we can assist you further if needed.

Thanks!