I can’t see the instructor application requests from admin dashboard

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  • Plugin Support James StylemixThemes

    (@jamesstylemixthemes)

    Hello @zokkoz

    There is no global issue that is related to the instructor request. There are some cases that the instructor request might not arrive.

    1. If you have a custom role management plugin or functionality on your website
      In this case, please disable the plugin and check if the instructor request is working
    2. Please check your website settings > General if the New User Default Role is set to “Subscriber” – https://joxi.ru/2XYp5bohaVGqnA
      If this options is not set to “Subscriber”, instructor requests might no arrive.
    3. Also please check the user that is submitting a request to become an instructor has the “Subscriber” role
    4. Lastly, if any of the above points don’t help, please send a screenshot/screencast of the errors and logs in the browser after you submit an instructor request – https://joxi.ru/rlMnJ63SZ3wpqm

    Let me know if there is any changes or if you need further assistance!

    Best regards

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