Can’t log into account so can’t get support

Hi @ivanitm

We’re happy to help you resolve this issue. Please contact us via https://wpjobmanager.com/contact/

Thanks!

Yes, I attempted that, but since I wasn’t logged in, the AI bot informed me that you couldn’t provide assistance.

The issue is that once you’re logged out and unable to sign back in, there’s no way to access support.

Fortunately, I was able to log in through an alternative method and have since disabled auto-renew. We’ll be looking for alternative paid software that offers proper support.

Thank you for reaching out about the difficulty you encountered accessing support while logged out.

To help us improve our support experience, we’d like to understand the specific issue that prevented you from logging in earlier. Could you please provide some details about the login steps you attempted?

We also want to clarify our support policy, as outlined on our website: https://wpjobmanager.com/support-policy/

As per this policy, support is primarily offered to the registered license holder. To submit support requests, you’ll need to be logged into the account that purchased the add-on.

If you’re still encountering login issues or have any questions related to your license or add-on, please don’t hesitate to create a new support ticket while logged into the appropriate account. We’ll be happy to assist you there.

The issue here is that if you’re logged out of your account and can’t log back in for any reason, you lose access to support. There’s no direct email for assistance, and all support is handled through bots that clearly state they can’t help unless you’re logged in – which is a problem if logging in is the issue you’re facing.

Hi @ivanitm,

If you received our AI assistant’s reply, that means you were able to reach out to us. Please reply to that email which will escalate the email inquiry to human support agents. We’d like to help you get the login issues sorted out via email.