Stopped Working Completely

  • Resolved jak3a1

    (@jak3a1)


    2 months, 3 weeks ago

    Hi I am running into an issue with SimplyStatic and not too sure what’s happening.

    SimplyStatic was working fine for me until I went to generate a export yesterday. Once running, it hung indefinitely and once I had navigated away from the SimplyStatic page, I could not navigate back to it (but could other pages on my wp-admin).

    I’ve disabled/re-enabled the plugin, which there was no change. I deleted the plugin and reinstalled which allows me to navigate to the export page, but once I try to start an export, there is no logging and, it doesn’t show as started and again am not able to navigate back to the SimplyStatic export page. Same happens for older versions I’ve tried rolling back to that definitely did work.

    Diagnostics page shows all green and the server health backend looks fine with plenty resource available.

    Any ideas on what we can try?

    • This topic was modified 2 months, 3 weeks ago by jak3a1.
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  • Plugin Author patrickposner

    (@patrickposner)

    Hey @jak3a1,

    thanks for the report!

    It sounds like something related to the database – maybe an unfinished export blocking the queue.

    I would test a couple of things:

    • Simply Static -> Settings -> Utilities -> Migrate Settings (or even better, Reset Settings, but note down the settings somewhere before clicking it)
    • Simply Static -> Settings -> Addons – disable all the addons and run another export – Are you still facing the same problem?
    • Any new plugins installed? If so, temporarily deactivate them.
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