same domain, host and server – still get error message when trying to backup

  • Resolved thecontentcircle

    (@thecontentcircle)


    2 months, 2 weeks ago

    I created a backup of my original site.

    I created a staging site and I couldn’t figure out how to get it to work so I deleted it. Somehow I deleted the content of my orginal site as well (no I did not push it live) Anyway after speaking with Bluehost they were able to help me somewhat but I’m still not able to restore my content. They walked me through double checking that there were no changes to my host obviously, domain, or server.

    I expected the backup to be restored successfully on my current setup, which has the same domain, host, and server as the original site.

    Instead of a successful restoration, I received an error message stating that the backup cannot be restored due to domain, host, and server restrictions. The error indicates that the backup requires being restored on the exact same domain, host, and server as the original, but it appears to be failing despite my setup being consistent with these requirements.

    Browser: Google Chrome

    Operating System: Windows 10

    Hosting Provider: Bluehost

    PHP Version: 8.3.6 (as listed in my WPStaging environment details)

    I’m at a loss on how to move forward as I don’t want to purchase a pro version because I don’t need it. Why is it not restoring? Please advise on how I can proceed with restoring the backup under these circumstances. Your assistance is greatly appreciated.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor alaasalama

    (@alaasalama)

    Hi @thecontentcircle
    Please share with us your site’s system information (from WP STAGING > System Info) along with the backup file URL (you can copy it from here) via this form and we will help you further from there.

    Thanks,
    Alaa

    BluehostSupport

    (@bluehostsupport)

    Hello and thank you for reaching out! Unfortunately, we can’t speak on why WP STAGING is having difficulty with the restore, however if their team is able to provide you with specifics as to what is happening, our support team may be able to use that information to assist. Also, our support teams may be able to restore the data from our end. We take backups on our shared servers automatically and those backups may contain what you need, however this isn’t something that we can guarantee. 

    If you have not recovered your content yet, please, reach out to our support teams and ask them what options we have for restoring your website, there may be more that we can do to help.

Viewing 2 replies - 1 through 2 (of 2 total)
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