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Resolved ers113
(@ers113)

2 months, 2 weeks ago
Hello everyone,

I’m experiencing an issue on my WordPress site, where I’m using WooCommerce together with Essential Addons for Elementor to display products.

The problem is that the “Add to Cart” button appears twice on the product arcive, when i try to filter them. This happens when using the Essential Addons widget.

I have the newest version of WordPress and the Plugins.

What I’ve tried so far:
- Using CSS to hide the second button (e.g., nth-of-type(2)), but this led to inconsistent behavior: sometimes both buttons disappeared, or the duplicate button remained.
- Attempted to use JavaScript to remove the second button, but that didn’t work reliably either.
I suspect the issue might be caused by Essential Addons for Elementor, as this does not occur with standard WooCommerce elements.

Any help would be greatly appreciated!

Thanks in advance!

The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)

Plugin Support

(@nayeem-ul-islam-nipun)

Hi @ers113,
Greetings. Hope you are doing well.

Regarding your query, I have checked the EA Woo Product Gallery issue that you mentioned on my end and it seems working fine. For reference please check this screencast – https://d.pr/v/beXf6g

As you are already using the latest version, I would like to suggest you to do a plugin conflict check. You can check for plugin conflicts by following this:

Plugin conflict check: Often, we see problems occur in combination with another plugin or theme. The fastest way to rule out any conflict is to temporarily deactivate all the plugins except Elementor, Elementor PRO(if any), Essential Addons and Woocommerce. Simply go to your WordPress Dashboard and navigate to wp-admin => Plugins, and then deactivate other plugins.

After deactivating all plugins, check if the issue still persists. If the issue goes away, then a plugin conflict is likely.

Enable plugins one by one: Reactivate your plugins one by one, checking the website after each activation to see if the issue reappears. This will help you identify the plugins causing the conflict.

Besides, you can switch to a different theme like Astra, Flexia, or Twenty Twenty-Three. And, check back as well.

Let me know how it goes. Thank you!

Thread Starter

ers113

(@ers113)

2 months, 2 weeks ago

Hi @nayeem-ul-islam-nipun

Thank you for your response and the screencast. However, the screencast is not from my site, and I have already performed a plugin conflict check as well as switched themes. Unfortunately, the issue still persists, even after disabling all plugins and trying Twenty Twenty-Three.

It seems like the duplicate “Add to Cart” buttons only appear when using the EA Woo Product Gallery. Could there be a specific setting or conflict within the plugin that causes this issue?

I would appreciate any further guidance or potential fixes that you can suggest.

Best regards

Plugin Support

Nayeem-Ul-Islam Nipun

(@nayeem-ul-islam-nipun)

2 months, 2 weeks ago

Hi @ers113,

Really sorry about the inconvenience caused. It seems strange actually as we haven’t been able to reproduce this issue from our end.

Can you please provide us your Site Health Information from Dashboard > Tools > Site Health > Info > Copy site info to clipboard: https://d.pr/i/KDbAny

And simply just paste it here. This will help us to reproduce this issue on our end.

Thank you!

Thread Starter

ers113

(@ers113)

2 months, 2 weeks ago

Hi @nayeem-ul-islam-nipun the Site Health Information you can find below, I also provide a screenshot from the problem here > <a href="https://ibb.co/K768DY1
">https://ibb.co/K768DY1


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utf8<br>DB_COLLATE: undefined wp-filesystem<br><br>wordpress: writable<br>wp-content: writable<br>uploads: writable<br>plugins: writable<br>themes: writable<br>fonts: writable jetpack<br><br>site_id: 236336901<br>ssl_cert: No<br>time_diff: undefined<br>version_option: 13.8:1725879154<br>old_version: 13.8:1725879154<br>public: Public<br>master_user: #1 Ersin<br>is_offline_mode: off<br>is_offline_mode_constant: off<br>current_user: #1 Ersin<br>tokens_set: Blog User<br>blog_token: %dqMD5TIgRISa&w7)n^wOEKa)@!9qKdW<br>user_token: gNE**J92hHciKZBNV^z@qYS%iuN70R^%<br>version: 13.8<br>jp_plugin_dir: /www/htdocs/w01cf9f6/carina-snellen.de/wp-content/plugins/jetpack/<br>plan: free<br>protect_header: ""<br>full_sync: {"started":"Mon, 26 Aug 2024 14:32:26 +0000","finished":"Mon, 26 Aug 2024 14:32:30 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multisite: false
user_registration: 0
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dotorg_communication: true wp-paths-sizes

wordpress_path: /www/htdocs/w01cf9f6/carina-snellen.de
wordpress_size: loading…
uploads_path: /www/htdocs/w01cf9f6/carina-snellen.de/wp-content/uploads
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fonts_size: loading…
database_size: loading…
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version: 3.1.1
author: Elementor Team
author_website: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
parent_theme: none
theme_features: core-block-patterns, widgets-block-editor, post-thumbnails, menus, automatic-feed-links, title-tag, html5, custom-logo, editor-style, align-wide, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider
theme_path: /www/htdocs/w01cf9f6/carina-snellen.de/wp-content/themes/hello-elementor
auto_update: Deaktiviert wp-themes-inactive (2)

Astra: version: 4.8.0, author: Brainstorm Force, Automatische Aktualisierungen deaktiviert
Twenty Twenty-Four: version: 1.2, author: Das WordPress-Team, Automatische Aktualisierungen deaktiviert wp-plugins-active (13)

Classic Editor: version: 1.6.4, author: WordPress Contributors, Automatische Aktualisierungen deaktiviert
CookieYes | GDPR Cookie Consent: version: 3.2.6, author: CookieYes, Automatische Aktualisierungen aktiviert
Elementor: version: 3.23.4, author: Elementor.com, Automatische Aktualisierungen aktiviert
Elementor Pro: version: 3.23.3, author: Elementor.com, Automatische Aktualisierungen aktiviert
Essential Addons for Elementor: version: 6.0.4, author: WPDeveloper, Automatische Aktualisierungen deaktiviert
Filter Everything?— WooCoomerce Product & WordPress Filter: version: 1.8.6, author: Andrii Stepasiuk, Automatische Aktualisierungen deaktiviert
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Jetpack: version: 13.8, author: Automattic, Automatische Aktualisierungen aktiviert
WooCommerce: version: 9.2.3, author: Automattic, Automatische Aktualisierungen deaktiviert
WooCommerce PayPal Payments: version: 2.9.0, author: WooCommerce, Automatische Aktualisierungen deaktiviert
WooCommerce Shipping & Tax: version: 2.8.0, author: WooCommerce, Automatische Aktualisierungen deaktiviert
WPForms Lite: version: 1.9.0.4, author: WPForms, Automatische Aktualisierungen deaktiviert
Yoast SEO: version: 23.4, author: Team Yoast, Automatische Aktualisierungen deaktiviert wp-plugins-inactive (4)

ElementsKit Lite: version: 3.2.7, author: Wpmet, Automatische Aktualisierungen deaktiviert
Google for WooCommerce: version: 2.8.5, author: WooCommerce, Automatische Aktualisierungen deaktiviert
LiteSpeed Cache: version: 6.5.0.2, author: LiteSpeed Technologies, Automatische Aktualisierungen aktiviert
WooPayments: version: 8.1.1, author: WooCommerce, Automatische Aktualisierungen deaktiviert wp-media

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server-time: 2024-09-09T14:29:42+02:00 wp-database

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WP_SITEURL: undefined
WP_CONTENT_DIR: /www/htdocs/w01cf9f6/carina-snellen.de/wp-content
WP_PLUGIN_DIR: /www/htdocs/w01cf9f6/carina-snellen.de/wp-content/plugins
WP_MEMORY_LIMIT: 256M
WP_MAX_MEMORY_LIMIT: 256M
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WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Nicht definiert
WP_DEVELOPMENT_MODE: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined wp-filesystem

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
fonts: writable jetpack

site_id: 236336901
ssl_cert: No
time_diff: undefined
version_option: 13.8:1725879154
old_version: 13.8:1725879154
public: Public
master_user: #1 Ersin
is_offline_mode: off
is_offline_mode_constant: off
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tokens_set: Blog User
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idc_urls: {"home":"https:\/\/carina-snellen.de","siteurl":"https:\/\/carina-snellen.de","WP_HOME":"","WP_SITEURL":""}
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idc_optin: true
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lite: 17. Mai 2022 um 20:26?Uhr
upload_dir: Beschreibbar
total_forms: 1
total_submissions: 216

Plugin Support

Nayeem-Ul-Islam Nipun

(@nayeem-ul-islam-nipun)

2 months, 2 weeks ago

Hi @ers113,

Thanks a lot for sharing the Site health. I really appreciate this. I will check and try to reproduce the issue and will give you update. Don’t worry. Please allow me time.

Thanks and Regards.

Plugin Support

Nayeem-Ul-Islam Nipun

(@nayeem-ul-islam-nipun)

2 months, 1 week ago

Hi @ers113,
Greetings. Thanks for allowing us time. I really appreciate your patience.

Regarding your query, I have checked and found that issue. I assume you have enabled the Woocommerce Loop Hooks option from the EA Woo Product Gallery and this is why it’s causing the issue. We have already given a caution under the option. For reference please check this screenshot – https://d.pr/i/us4sDL

I have already notified our Dev Team about this and hope they will fix this in future releases. For now, I would like to suggest you to use the below CSS code to hide the other add to cart button.

.eael-product-wrap a.add_to_cart_button ~ a.add_to_cart_button {
display: none !important;
}

Hope this will help you out. Please let me know how it goes. I am here to assist you further.

Thanks and Regards.

Plugin Support

Nayeem-Ul-Islam Nipun

(@nayeem-ul-islam-nipun)

2 months, 1 week ago

Hello @ers113,
Greetings! Hope you are doing well.

We haven’t received any updates regarding the issue mentioned earlier. Could you please let us know if the issue still persists or not?

We would greatly appreciate an update.

?Thank you.

Have a good day!

Plugin Support

Nayeem-Ul-Islam Nipun

(@nayeem-ul-islam-nipun)

2 months ago

Hello @ers113,

I hope you are doing well.

About your issue, We still haven’t heard back from you. So, I am assuming your issue has been resolved. I am resolving this topic.

I wanted to let you know that you are always welcome to re-open the topic if you have any further questions or concerns.

Before opening a new request, however, I kindly request that you take a moment to read through this post. It may contain the answers to your questions or provide you with a solution to your issue. If you still require assistance after reading this post, please do not hesitate to reopen the thread or submit a new request.

Thank you for your attention to this matter. I look forward to hearing from you soon.

Have a nice day!

Plugin Support

Nayeem-Ul-Islam Nipun

(@nayeem-ul-islam-nipun)

1 month, 1 week ago

Hi @ers113,
Greetings. Hope you are doing well.?

Regarding your query, I am delighted to let you know that our Dev Team has fixed the **EA Woo Product Gallery** issue that you mentioned in a dev version of our plugin. This fix will be released in future releases. For now, I am sharing the Dev Version plugin zip file so that you can download it and manually install it, and enjoy the fix.?

Download link – https://d.pr/f/grBeUF

After that, please follow these instructions: https://d.pr/U7c1Kz.

I would like to suggest you to install the zip file and check and let me know if the issue is fixed or not. Once you are done please remove the previously added custom CSS. I am here to assist you further.?

Thanks and Regards.

Plugin Support

Nayeem-Ul-Islam Nipun

(@nayeem-ul-islam-nipun)

3 weeks, 5 days ago

Hi @ers113,
Greetings. Hope this email finds you well.

I am delighted to let you know that the fixed version for the issue you have mentioned has been released on the latest release today. Now you don’t need to use the Dev version. You can just update the?Essential Addons for Elementor to the latest version and enjoy the new feature.

Please let me know how it goes. I am here to assist you further.

Thanks and Regards.

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