Email Summary not appearing

  • Resolved eyreseyy

    (@eyreseyy)


    2 months, 2 weeks ago

    Hi, as you can see from image above, I have email summaries enabled. The image below is SMTP plugin, and is when I pushed a test email out. However, I haven’t received any email summaries? Please can someone assist? Using Monster Insights Pro 9.0.1.

    The page I need help with: [log in to see the link]

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  • Plugin Support Neer V.

    (@nvam)

    Hi @eyreseyy,

    Thank you for reaching out, and I’m sorry to hear you’re experiencing this issue.

    Could you kindly check your spam or junk folder to see if the email may have been filtered there?

    Sometimes, sending and receiving emails from the same address can trigger spam filters, causing emails to be flagged or moved to the spam folder. To minimize this risk, I recommend using different email addresses when sending summaries or test emails, separating them with commas.

    Please give that a try and let us know if it resolves the issue.

    Thank you for your patience!

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