Problem with order refunds

  • Resolved Marin Stoyanov

    (@marin-stoyanov)


    2 months, 3 weeks ago

    Hi there, we use your pluging for years and we’re very satisfied by it’s simplicity. Recently we came to an issue where we made a refund through the order’s admin interface and we thought that evrything is okay but a few days later our client wrote to say that he still haven’t received the refund and when we checked in the Revolut merchant internface, indeed his payment was not triggered for refund.

    Earlier today we made the refund manually by logging into the Revolut site.

    I’d apprciate your support on this. Hopefully this stuff from the Woocommerce order admin would help you to identify the transaction on your platform:

    Order #272070 details
    Payment via revolut_cc (66A02563-59D0-ADC0-9086-72D68BAF9E6F). Paid on July 24, 2024

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support businessrevolutsupport_cornel

    (@businessrevolutsupportcornel)

    Hello,

    we only have one record of a refund for the reference you provided (66A02563-59D0-ADC0-9086-72D68BAF9E6F). It was created on 6th of September. Unfortunately we can’t check logs older than 1 month, so not sure why the refund request failed.

    Is this the only occurrence you had of this issue? It could have been that you might have retrieved all funds from your account and the incoming transactions were not settled yet. This would lead to a failure of your refund as no funds would have been present on your account.

    Kind regards,

    Thread Starter Marin Stoyanov

    (@marin-stoyanov)

    Sorry for late reply. Yes, this is the only problem of this kind.

Viewing 2 replies - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.