Elementor editor widgets not loading with ASE active

@visedfaq thank you for reporting this. Are you sure that there are no modules in ASE that are turned on? There could be a bug when the Disable Components >> DIsable REST API module is turned on. Currently invesigating.

If you downgrade to v7.3.3, do you see the same issue?

@qriouslad hello, the plugin version doesn’t matter and there are no modules enabled within ASE. I can create and share an account to your email, so you can have a look for yourself. We have another website with ASE + Elementor and it works fine in there it seems, but still on this particular website it’s ASE activation that triggers this issue, so this should be investigated nonetheless.

@visedfaq noted. When opening the Elementor editor, please open up your browser inspector (right click anywhere on page, and click Inspect), go to the Console tab, and please check if you see any javascript error being shown. If so, please take a screenshot and send / attach it here.

Additionally, please go to Tools >> Site Health >> Info and copy the WP environment data here (there’s a button for that).

This www.ads-software.com forum specifically prohibits sharing any and all type of login credentials.

@qriouslad yes, there are errors in the console:

View post on imgur.com

Here’s the full site info:

### wp-core ###

version: 6.6.1
site_language: en_US
user_language: en_US
timezone: +00:00
permalink: /%postname%/
https_status: true
multisite: false
user_registration: false
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 3
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /home/prelude3/public_html
wordpress_size: loading...
uploads_path: /home/prelude3/public_html/wp-content/uploads
uploads_size: loading...
themes_path: /home/prelude3/public_html/wp-content/themes
themes_size: loading...
plugins_path: /home/prelude3/public_html/wp-content/plugins
plugins_size: loading...
fonts_path: /home/prelude3/public_html/wp-content/uploads/fonts
fonts_size: loading...
database_size: loading...
total_size: loading...

### wp-dropins (1) ###

advanced-cache.php: true

### wp-active-theme ###

name: Hello Elementor Child (hello-theme-child-master)
version: 1.0.1
author: Elementor Team
author_website: https://elementor.com/
parent_theme: Hello Elementor (hello-elementor)
theme_features: core-block-patterns, widgets-block-editor, menus, post-thumbnails, automatic-feed-links, title-tag, html5, custom-logo, editor-style, align-wide, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider
theme_path: /home/prelude3/public_html/wp-content/themes/hello-theme-child-master
auto_update: Disabled

### wp-parent-theme ###

name: Hello Elementor (hello-elementor)
version: 3.1.1
author: Elementor Team
author_website: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
theme_path: /home/prelude3/public_html/wp-content/themes/hello-elementor
auto_update: Disabled

### wp-themes-inactive (1) ###

Twenty Twenty-Four: version: 1.2, author: the WordPress team, Auto-updates disabled

### wp-plugins-active (44) ###

Admin and Site Enhancements (ASE): version: 7.4.0, author: wpase.com, Auto-updates disabled
Copy & Delete Posts: version: 1.4.8, author: Inisev, Auto-updates disabled
Current Year Shortcodes: version: 0.3, author: Lukas Pugstaller, Auto-updates disabled
Defender Pro: version: 4.9.0, author: WPMU DEV, Auto-updates disabled
Download Monitor: version: 5.0.9, author: WPChill, Auto-updates disabled
Elementor: version: 3.23.4, author: Elementor.com, Auto-updates disabled
Elementor Pro: version: 3.23.3, author: Elementor.com, Auto-updates disabled
Element Pack Pro: version: 7.14.5, author: BdThemes, Auto-updates disabled
Exclude Image Thumbnails From UpdraftPlus Backups: version: 1.0.3, author: Dream-Encode, Auto-updates disabled
Export Media Library: version: 4.0.2, author: Mass Edge Inc., Auto-updates disabled
Favicon by RealFaviconGenerator: version: 1.3.32, author: Philippe Bernard, Auto-updates disabled
File Upload Types: version: 1.4.0, author: WPForms, Auto-updates disabled
FlowMattic: version: 4.3.3, author: InfiWebs, Auto-updates disabled
Fluent Forms: version: 5.2.0, author: Contact Form - WPManageNinja LLC, Auto-updates disabled
Fluent Forms Pro Add On Pack: version: 5.1.11, author: Fluent Forms (latest version: 5.2.0), Auto-updates disabled
FlyingPress: version: 4.14.4, author: FlyingWeb, Auto-updates disabled
JetActivator: version: 1.0, author: Null Market Team, Auto-updates disabled
JetElements For Elementor: version: 2.6.16, author: Crocoblock (latest version: 2.6.20.1), Auto-updates disabled
JetMenu: version: 2.4.2, author: Crocoblock (latest version: 2.4.4), Auto-updates disabled
JetPopup: version: 2.0.3.1, author: Crocoblock (latest version: 2.0.6), Auto-updates disabled
Media File Renamer: Rename for better SEO (AI-Powered): version: 5.9.7, author: Jordy Meow, Auto-updates disabled
Microsoft Clarity: version: 0.10.1, author: Microsoft, Auto-updates disabled
Ninja Tables: version: 5.0.13, author: WPManageNinja LLC, Auto-updates disabled
Ninja Tables Pro: version: 5.0.7, author: WPManageNinja (latest version: 5.0.13), Auto-updates disabled
Password Protect WordPress Lite: version: 1.9.2, author: BWPS (latest version: 1.9.3), Auto-updates disabled
PDF Importer for WPForm: version: 1.3.67, author: RedNao, Auto-updates disabled
Perfect Images (Optimize, Rebuild, Replace, Thumbnails, Retina): version: 6.6.3, author: Jordy Meow, Auto-updates disabled
Rank Math SEO: version: 1.0.227.1, author: Rank Math, Auto-updates disabled
Rank Math SEO PRO: version: 3.0.69, author: Rank Math, Auto-updates disabled
Really Simple SSL: version: 8.3.0.1, author: Really Simple Plugins, Auto-updates disabled
Real Media Library: version: 4.22.22, author: devowl.io, Auto-updates disabled
Real Physical Media: version: 1.5.87, author: devowl.io, Auto-updates disabled
Slider Revolution: version: 6.6.20, author: ThemePunch, Auto-updates disabled
Slider Revolution Bubblemorph AddOn: version: 3.0.7, author: ThemePunch, Auto-updates disabled
Smush Pro: version: 3.16.5, author: WPMU DEV (latest version: 3.16.6), Auto-updates disabled
SQL Buddy: version: 1.0.0, author: Delicious Brains, Auto-updates disabled
UpdraftPlus - Backup/Restore: version: 1.24.4, author: UpdraftPlus.Com, DavidAnderson, Auto-updates disabled
WP Armour - Honeypot Anti Spam: version: 2.2.02, author: Dnesscarkey, Auto-updates disabled
WP Client Reports: version: 1.0.23, author: SwitchWP, Auto-updates disabled
WP Client Reports Pro: version: 1.0.16, author: SwitchWP, Auto-updates disabled
WPCode Pro: version: 2.2.1, author: WPCode, Auto-updates disabled
WPForms: version: 1.9.0.4, author: WPForms, Auto-updates disabled
WPForms Conversational Forms: version: 1.14.0, author: WPForms, Auto-updates disabled
WPForms Form Abandonment: version: 1.11.0, author: WPForms, Auto-updates disabled

### wp-plugins-inactive (2) ###

Pro Mime Types - Manage file media types: version: 2.1.1, author: Sybre Waaijer, Auto-updates disabled

### wp-media ###

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1692
imagemagick_version: ImageMagick 6.9.12-86 Q16 x86_64 17814 https://legacy.imagemagick.org
imagick_version: 3.4.4
file_uploads: 1
post_max_size: 4098M
upload_max_filesize: 4098M
max_effective_size: 4 GB
max_file_uploads: 20
imagick_limits: 
	imagick::RESOURCETYPE_AREA: 61 GB
	imagick::RESOURCETYPE_DISK: 9.2233720368548E+18
	imagick::RESOURCETYPE_FILE: 49151
	imagick::RESOURCETYPE_MAP: 31 GB
	imagick::RESOURCETYPE_MEMORY: 15 GB
	imagick::RESOURCETYPE_THREAD: 8
	imagick::RESOURCETYPE_TIME: 9.2233720368548E+18
imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, APNG, ART, ARW, AVI, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CR3, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FAX, FILE, FITS, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, H, HALD, HDR, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, POCKETMOD, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIDEO, VIFF, VIPS, VST, WBMP, WEBM, WEBP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV
gd_version: bundled (2.1.0 compatible)
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: not available

### wp-server ###

server_architecture: Linux 4.18.0-477.21.1.el8_8.x86_64 x86_64
httpd_software: Apache/2.4.57 (Unix) OpenSSL/1.1.1k
php_version: 7.4.32 64bit
php_sapi: cgi-fcgi
max_input_variables: 1000
time_limit: 30
memory_limit: 256M
max_input_time: 60
upload_max_filesize: 4098M
php_post_max_size: 4098M
curl_version: 7.61.1 OpenSSL/1.1.1k
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true
current: 2024-09-10T06:57:41+00:00
utc-time: Tuesday, 10-Sep-24 06:57:41 UTC
server-time: 2024-09-10T06:57:35+00:00

### wp-database ###

extension: mysqli
server_version: 10.4.31-MariaDB
client_version: mysqlnd 7.4.32
max_allowed_packet: 16777216
max_connections: 151

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/prelude3/public_html/wp-content
WP_PLUGIN_DIR: /home/prelude3/public_html/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
WP_DEVELOPMENT_MODE: undefined
DB_CHARSET: utf8mb4
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
fonts: not writable

### wpforms ###

version: 1.9.0.4
pro: November 27, 2023 at 5:11 pm
upload_dir: Writable
total_forms: 6
total_entries: 55
license_status: Valid
license: Elite
license_location: option

@visedfaq thank you. Still not able to guess why and how ASE could’ve triggerred those errors. None seems directly related to ASE, which is logical, as ASE would not load any JS asset if none of the modules are enabled.

I do see errors related to the following plugins:

• bdthemes-element-pack
• rankmath

If you compare the list of plugins between this site and your other site, what are different?

Can you try the following?

1. Disable all plugins not related to Elementor, and see if Elementor editor loads OK or not. I assume Elementor will load just fine.
2. Try activating one by one (only one each time) other plugins. e.g. enable ASE only, and see if Elementor still loads OK or not. If so, then ASE is not the trigger / cause of the error.
3. Keep doing step 2, activate another plugin, disable ASE, etc. This way, you can test all the Elementor-related plugins in a situation when another plugin is active, and see if that other plugin is causing any error or not.

@qriouslad okay, I will try this. Even if, for example, Element Pack has an issue with your plugin – it’s after activating ASE when widgets stop working, not vice versa. When ASE is not active, everything loads just fine. So maybe it’s up to you to avoid conflicts with other popular plugins, don’t you think?

@visedfaq yes, plugin conflicts is something that should be resolved. It’s been done several times in the past. However, we need to determine if it’s indeed ASE that is causing issues or another plugin, which is why I suggested those steps.

The conflict is indeed with Element Pack plugin – when it’s disabled, and ASE is enabled – everything works just fine. I was actually able to fix the issue when I disabled all default “Extensions” of Element Pack here:

View post on imgur.com

We don’t use those, but some of them were active by default. When I deactivated all of them, the editor works fine with both ASE and Element Pack enabled. So, you can try testing internally which “Extension” creates a conflict with ASE, in order to fix it.

Do you mind sending (a link to) the zip of Element Pack via the contact form at https://bowo.io?

Otherwise, please also try contacting their support desk. The same can be said about their plugin causing a conflict with ASE. Maybe they have clues that will be useful to troubleshoot the conflict.

• This reply was modified 2 months, 2 weeks ago by Bowo.

@qriouslad You can download the Element Pack plugin for free here, on WordPress repository.

@visedfaq installed with ASE activated and turning on many modules. Element Pack has all the free ‘Extensions’ enabled. I’m able to load Elementor editor just fine. So, I’m unable to reproduce the issue you are seeing.

@qriouslad interesting, I’m using Pro version of Element Pack, but I can’t share the zip file just like that because without the license key you won’t have access to all features.

@visedfaq which is why I suggested that you also contact Element Pack support desk and report the issue. Maybe they have some clue as to what is causing the error. This is common practice with resolving plugin conflicts.

@qriouslad will do and link to this support topic, thanks.

@qriouslad okay, so I did some more testing (because the issue appeared again), and apparently the issue was actually caused by these two settings in the JetElements plugin:

View post on imgur.com

When I disabled Jet Templates and set “Editor Load Level” to “Low”, now it finally loads OK with Element Pack, ASE and JetElements enabled.