Credit Card Payments Double Form Fields

Hello @webw2022

Thanks for reaching out to us, we’re here to help.

We likely have a fix for this issue, but we need to confirm some details. We recommend you contact us directly for further assistance, as we may need to review your system report or logs to better understand what’s causing the problem.

You can open a ticket with our service desk using the following link: Request Support. Please be sure to include the URL of this thread in your ticket for reference.

Kind Regards,

Krystian

Perfect, I sent the request with all the info. Thank you

Hello @webw2022

Please let us know if the package we provided fixed the problem so we can mark the thread as resolved.

Thanks in advance!

Kind regards,
Krystian

I have the identical same issue with credit card payments.

• This reply was modified 2 months, 1 week ago by garryheath.

Hi @garryheath,

We recommend you contact us directly for further assistance, as we may need to review your system report or logs to better understand what’s causing the problem.

You can open a ticket with our service desk using the following link:?Request Support. Please be sure to include the URL of this thread in your ticket for reference.

Best Regards,
Jamie

I have the same issue and was told by your customer service agent it’s me not the plugin. But it happened right after the plugin update from 2.8.3 to 2.9.0. Has a resolution been found? Should I contact you again and hope to get a different agent? It would be helpful to others if the resolution was posted here.

I am using this temporary CSS solution (until the author fixes the root issue):

add this entry into your custom css to hide the extra fields
#ppcp-credit-card-gateway-card-number, #ppcp-credit-card-gateway-card-expiry, #ppcp-credit-card-gateway-card-cvc { display:none; }

You are so sweet! Thank you! I’ve actually downgraded and hope they find a fix before I accidentally upgrade again! But I will keep this fix in case I need it.

Hello @garryheath & @earthnutvt

We would like to provide an update on this issue. We put in a fix on this version 2.9.1-rc1. Please bear in mind that this is a pre-release version, which means it hasn’t been fully tested, but we appreciate any feedback that you might have as you try it.

When introducing new features or making significant changes to your website, it is crucial to test these modifications in a controlled Staging environment before deploying them to your live site. We highly recommend that you initially implement and test any new features on a staging site.

Let us know if that works for you, otherwise we would be glad to assist.

Best Regards,
Krystian