Plugin not working

Hello @vickeyk

Could you please share a screen recording of actions you are doing, so I can assist and point you what cause the issue you experiencing?

You can use a free screen recording tool loom.com

Kind regrards,
Aleksandar

Hello,
I have?record the video for what issue I am facing in my wordpress site. Please check below loom URL for your reference and let me know what steps I need?to follow to save the script. And also check warmly platform video link for how they are adding the script inside the Head code section.

1. First link for my wordpress platform https://www.loom.com/share/639ad9100e714c0f9fc45f4b868c9742?sid=d81820a8-ec60-4019-80c0-bedbcfd99fb2
2. Second link for plugin video how they are adding the link https://www.loom.com/share/ae71c7ccb15643b8b73c002630b4ec28?t=34

Thanks

Vickey K.

• This reply was modified 2 months, 1 week ago by vickeyk.

Hi VIckey,

The behaviour shown in your video is not the usual flow (you are redirected to some ‘Thank You’ page). This is how it works on regular WordPress 6.6.2 and PHP 8.3.11 https://www.loom.com/share/56814ce3ae01457dae60a5779106f32b?sid=732a9cad-759c-48b0-a88a-6cead567ddba

Please let me know:

1. What feature on your WordPress load ‘Thank You’ page instead of the updated HFC settings page?
2. What is the role of your user in WordPress?

Thanks,
Aleksandar

1. What feature on your WordPress load ‘Thank You’ page instead of the updated HFC settings page?
   – for setting page please check payload which I am getting after click on Save changes button
   option_page=head_footer_code_settings&action=update&_wpnonce=c8606d9aee&_wp_http_referer=%2Fwp-admin%2Ftools.php%3Fpage%3Dhead-footer-code&auhfc_settings_sitewide%5Bhead%5D=&auhfc_settings_sitewide%5Bpriority_h%5D=10&auhfc_settings_sitewide%5Bdo_shortcode_h%5D=n&auhfc_settings_sitewide%5Bbody%5D=&auhfc_settings_sitewide%5Bpriority_b%5D=10&auhfc_settings_sitewide%5Bdo_shortcode_b%5D=n&auhfc_settings_sitewide%5Bfooter%5D=&auhfc_settings_sitewide%5Bpriority_f%5D=10&auhfc_settings_sitewide%5Bdo_shortcode_f%5D=n&submit=Save+Changes
   
   Request URL: https://fenixcommerce.com/wp-admin/options.php
   Request Method: POST
   Status Code: 302 Found
   
2. What is the role of your user in WordPress?
   – I am using Administrator user role

• This reply was modified 2 months, 1 week ago by vickeyk.

Okay, your code is stripped from that payload and it never come to the HFC plugin to process provided settings.

Here is payload I’m getting (request URL is …wp-admin/options.php, your is okay – options.php 302 POST method)

option_page=head_footer_code_settings&action=update&_wpnonce=f47ef275e4&_wp_http_referer=%2Fwp-admin%2Ftools.php%3Fpage%3Dhead-footer-code&auhfc_settings_sitewide%5Bhead%5D=%3Cscript+id%3D%22warmly-script-loader%22+src%3D%22https%3A%2F%2Fopps-widget.getwarmly.com%2Fwarmly.js%3FclientId%3De3e5df6e3e5e34bc5ad47319b22b2d61%22+defer%3E%3C%2Fscript%3E&auhfc_settings_sitewide%5Bpriority_h%5D=10&auhfc_settings_sitewide%5Bdo_shortcode_h%5D=n&auhfc_settings_sitewide%5Bbody%5D=&auhfc_settings_sitewide%5Bpriority_b%5D=10&auhfc_settings_sitewide%5Bdo_shortcode_b%5D=n&auhfc_settings_sitewide%5Bfooter%5D=&auhfc_settings_sitewide%5Bpriority_f%5D=10&auhfc_settings_sitewide%5Bdo_shortcode_f%5D=n&auhfc_settings_homepage%5Bhead%5D=&auhfc_settings_homepage%5Bbody%5D=&auhfc_settings_homepage%5Bfooter%5D=&auhfc_settings_homepage%5Bbehavior%5D=append&auhfc_settings_homepage%5Bpaged%5D=yes&submit=Save+Changes

Can you try in incognito (it could be that some browser extension mess with payload). If it works in incognito, what browser extensions do you use?

• This reply was modified 2 months, 1 week ago by Aleksandar Uro?evi?.

Hi @vickeyk,

Please let me know have you found the cause of the issue?