Woocommerce Analytics

Hi @chrysalflowerfood, when did you notice this change? Could you provide a system status report?

Yes, I noticed it today when I went to get the metrics.

___________________________________________________

WordPress Environment<br><br>WordPress address (URL): https://chrysalflowerfood.com<br>Site address (URL): https://chrysalflowerfood.com<br>WC Version: 9.2.3<br>Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.<br>Action Scheduler Version: ? 3.8.1<br>Log Directory Writable: ?<br>WP Version: 6.6.2<br>WP Multisite: –<br>WP Memory Limit: 2 GB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_US<br>External object cache: – Server Environment<br><br>Server Info: LiteSpeed<br>PHP Version: 8.2.15<br>PHP Post Max Size: 2 GB<br>PHP Time Limit: 360<br>PHP Max Input Vars: 5000<br>cURL Version: 7.87.0<br>OpenSSL/1.1.1w<br><br>SUHOSIN Installed: –<br>MySQL Version: 10.11.8-MariaDB-cll-lve<br>Max Upload Size: 2 GB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database<br><br>WC Database Version: 9.2.3<br>WC Database Prefix: wp_<br>Total Database Size: 540.03MB<br>Database Data Size: 376.75MB<br>Database Index Size: 163.28MB<br>wp_woocommerce_sessions: Data: 2.02MB + Index: 0.05MB + Engine InnoDB<br>wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_woocommerce_order_items: Data: 3.52MB + Index: 1.52MB + Engine InnoDB<br>wp_woocommerce_order_itemmeta: Data: 15.55MB + Index: 18.03MB + Engine InnoDB<br>wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_actionscheduler_actions: Data: 1.48MB + Index: 1.25MB + Engine InnoDB<br>wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_actionscheduler_logs: Data: 1.52MB + Index: 0.69MB + Engine InnoDB<br>wp_aioseo_cache: Data: 0.03MB + Index: 0.03MB + Engine InnoDB<br>wp_aioseo_crawl_cleanup_blocked_args: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_aioseo_crawl_cleanup_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_aioseo_notifications: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_aioseo_posts: Data: 0.06MB + Index: 0.02MB + Engine InnoDB<br>wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_comments: Data: 10.52MB + Index: 11.09MB + Engine InnoDB<br>wp_ctf_feeds_posts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_ctf_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_dgwt_wcas_index: Data: 0.06MB + Index: 0.02MB + Engine InnoDB<br>wp_dgwt_wcas_invindex_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_dgwt_wcas_invindex_doclist: Data: 0.34MB + Index: 0.36MB + Engine InnoDB<br>wp_dgwt_wcas_invindex_wordlist: Data: 0.13MB + Index: 0.09MB + Engine InnoDB<br>wp_dgwt_wcas_stats: Data: 0.19MB + Index: 0.00MB + Engine InnoDB<br>wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB<br>wp_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB<br>wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>wp_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_litespeed_url: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_litespeed_url_file: Data: 0.02MB + Index: 0.08MB + Engine InnoDB<br>wp_options: Data: 23.52MB + Index: 0.56MB + Engine InnoDB<br>wp_postmeta: Data: 159.61MB + Index: 78.23MB + Engine InnoDB<br>wp_posts: Data: 88.27MB + Index: 3.86MB + Engine InnoDB<br>wp_sbi_feeds: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_sbi_feed_caches: Data: 0.08MB + Index: 0.02MB + Engine InnoDB<br>wp_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_sbi_instagram_feed_locator: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_sbi_instagram_posts: Data: 1.52MB + Index: 0.00MB + Engine InnoDB<br>wp_sbi_sources: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_searcher_elementor_cache: Data: 0.03MB + Index: 0.00MB + Engine InnoDB<br>wp_search_bar_ads: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_statistics_events: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_statistics_exclusions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_statistics_historical: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_statistics_pages: Data: 0.02MB + Index: 0.08MB + Engine InnoDB<br>wp_statistics_search: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_statistics_useronline: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_statistics_visit: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_statistics_visitor: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>wp_statistics_visitor_relationships: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_termmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB<br>wp_terms: Data: 0.06MB + Index: 0.03MB + Engine InnoDB<br>wp_term_relationships: Data: 0.06MB + Index: 0.05MB + Engine InnoDB<br>wp_term_taxonomy: Data: 0.08MB + Index: 0.06MB + Engine InnoDB<br>wp_tinvwl_analytics: Data: 0.08MB + Index: 0.05MB + Engine InnoDB<br>wp_tinvwl_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_tinvwl_lists: Data: 0.13MB + Index: 0.00MB + Engine InnoDB<br>wp_userfeedback_surveys: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_userfeedback_survey_responses: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_usermeta: Data: 18.55MB + Index: 13.03MB + Engine InnoDB<br>wp_users: Data: 1.52MB + Index: 0.83MB + Engine InnoDB<br>wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_customer_lookup: Data: 2.52MB + Index: 1.70MB + Engine InnoDB<br>wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_orders: Data: 4.52MB + Index: 2.55MB + Engine InnoDB<br>wp_wc_orders_meta: Data: 10.52MB + Index: 16.13MB + Engine InnoDB<br>wp_wc_order_addresses: Data: 4.52MB + Index: 4.02MB + Engine InnoDB<br>wp_wc_order_coupon_lookup: Data: 0.13MB + Index: 0.17MB + Engine InnoDB<br>wp_wc_order_operational_data: Data: 2.52MB + Index: 0.73MB + Engine InnoDB<br>wp_wc_order_product_lookup: Data: 3.52MB + Index: 2.98MB + Engine InnoDB<br>wp_wc_order_stats: Data: 2.52MB + Index: 0.92MB + Engine InnoDB<br>wp_wc_order_tax_lookup: Data: 0.08MB + Index: 0.06MB + Engine InnoDB<br>wp_wc_points_rewards_user_points: Data: 0.09MB + Index: 0.09MB + Engine InnoDB<br>wp_wc_points_rewards_user_points_log: Data: 0.13MB + Index: 0.16MB + Engine InnoDB<br>wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woos_search_analytics: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_woos_search_data: Data: 0.06MB + Index: 0.02MB + Engine InnoDB<br>wp_woos_search_trends: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wpforms_entries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wpforms_entry_fields: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_wpforms_entry_meta: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_wpforms_logs: Data: 0.08MB + Index: 0.00MB + Engine InnoDB<br>wp_wpforms_payments: Data: 0.02MB + Index: 0.14MB + Engine InnoDB<br>wp_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpmailsmtp_attachment_files: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpmailsmtp_emails_log: Data: 13.02MB + Index: 0.11MB + Engine InnoDB<br>wp_wpmailsmtp_email_attachments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wpmailsmtp_email_tracking_events: Data: 0.06MB + Index: 0.03MB + Engine InnoDB<br>wp_wpmailsmtp_email_tracking_links: Data: 0.17MB + Index: 0.06MB + Engine InnoDB<br>wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wps_hit: Data: 0.02MB + Index: 0.14MB + Engine InnoDB<br>wp_wps_index: Data: 1.52MB + Index: 0.66MB + Engine InnoDB<br>wp_wps_key: Data: 0.09MB + Index: 0.06MB + Engine InnoDB<br>wp_wps_object_term: Data: 0.06MB + Index: 0.09MB + Engine InnoDB<br>wp_wps_object_type: Data: 0.02MB + Index: 0.08MB + Engine InnoDB<br>wp_wps_query: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wps_uri: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wps_user_agent: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wt_iew_action_history: Data: 0.03MB + Index: 0.00MB + Engine InnoDB<br>wp_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_yith_ctpw_rulemeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_yith_ctpw_rules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB Post Type Counts<br><br>attachment: 294<br>bc_x1379_op_type: 2<br>custom_css: 1<br>elementor_library: 19<br>elementor-hf: 1<br>emailkit: 18<br>nav_menu_item: 19<br>oembed_cache: 28<br>page: 20<br>post: 25<br>product: 77<br>product_variation: 1<br>revision: 2094<br>shop_coupon: 5<br>shop_order: 4424<br>shop_order_placehold: 11771<br>wp_global_styles: 1<br>wp_navigation: 1<br>wpforms: 2 Security<br><br>Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (27)<br><br>FiboSearch - AJAX Search for WooCommerce (Pro): by FiboSearch Team – 1.26.1<br>Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.3<br>Astra Pro: by Brainstorm Force – 4.8.1<br>Premium Starter Templates: by Brainstorm Force – 4.4.2<br>Classic Editor: by WordPress Contributors – 1.6.4<br>Elementor Pro: by Elementor.com – 3.24.1<br>Elementor: by Elementor.com – 3.24.1<br>ElementsKit Lite: by Wpmet – 3.2.7<br>ElementsKit Pro: by Wpmet – 3.5.0<br>Essential Addons for Elementor - Pro: by WPDeveloper – 5.8.5<br>Essential Addons for Elementor: by WPDeveloper – 6.0.4<br>Facebook for WooCommerce: by Facebook – 3.2.9<br>Site Kit by Google: by Google – 1.135.0<br>Elementor Header & Footer Builder: by Brainstorm Force<br>Nikhil Chavan – 1.6.41<br><br>Hostinger Tools: by Hostinger – 3.0.9<br>Image Optimizer by Elementor – Compress, Resize and Optimize Images: by Elementor.com – 1.5.2<br>Smash Balloon Instagram Feed: by Smash Balloon – 6.5.0<br>LiteSpeed Cache: by LiteSpeed Technologies – 6.5.0.2<br>TI WooCommerce Wishlist: by TemplateInvaders – 2.8.2<br>WooCommerce Easy Duplicate Product: by WPDevelopers.net – 0.4.1.8<br>WooCommerce Authorize.Net Gateway: by SkyVerge – 3.10.6<br>WooCommerce Points and Rewards: by WooCommerce – 1.8.8<br>WooCommerce Shipment Tracking: by WooCommerce – 2.5.0<br>WooCommerce UPS Shipping: by WooCommerce – 3.7.1<br>WooCommerce: by Automattic – 9.2.3<br>WP Mail SMTP Pro: by WP Mail SMTP – 3.11.0<br>WPForms Lite: by WPForms – 1.9.0.4 Inactive Plugins (1)<br><br>WooCommerce.com Update Manager: by Automattic – 1.0.3 Settings<br><br>Legacy API Enabled: –<br>Force SSL: –<br>Currency: USD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: ?<br>Enforce Approved Product Download Directories: ?<br>HPOS feature enabled: ?<br>Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore<br>HPOS data sync enabled: – Logging<br><br>Enabled: ?<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 67 KB WC Pages<br><br>Shop base: #2859 - /shop/<br>Cart: #7 - /cart-2/ - Contains the [woocommerce_cart] shortcode<br>Checkout: #8 - /checkout-2/ - Contains the [woocommerce_checkout] shortcode<br>My account: #1224 - /my-account/<br>Terms and conditions: #117565 - /terms-and-conditions/ Theme<br><br>Name: Astra Child<br>Version: 4.5.1.1701830533<br>Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme<br>Child Theme: ?<br>Parent Theme Name: Astra<br>Parent Theme Version: 4.8.1<br>Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme<br>WooCommerce Support: ? Templates<br><br>Overrides: – Authorize.Net Credit Card<br><br>Environment: Production<br>Tokenization Enabled: –<br>Debug Mode: Off<br>Webhooks Enabled: ?<br>Not generated Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: experimental-blocks<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br><br>Daily Cron: ? Next scheduled: 2024-09-13 17:16:57 +00:00<br>Options: ?<br>Notes: 90<br>Onboarding: skipped TI WooCommerce Wishlist Templates<br><br>Overrides: – Action Scheduler<br><br>Complete: 3,916<br>Oldest: 2024-08-12 21:32:44 +0000<br>Newest: 2024-09-12 21:21:47 +0000<br><br>Failed: 90<br>Oldest: 2023-12-18 17:18:15 +0000<br>Newest: 2024-09-12 16:32:16 +0000<br><br>Pending: 12<br>Oldest: 2024-09-12 22:14:37 +0000<br>Newest: 2024-09-16 14:39:46 +0000 Status report information<br><br>Generated at: 2024-09-12 21:26:56 +00:00<br>

• This reply was modified 5 months, 4 weeks ago by chrysalflowerfood.

Could you help me? I need to see my metrics from last year as I saw them 2 months ago. @coreymckrill

Hi @chrysalflowerfood

Please navigate to WooCommerce > Status and clear the Analytics cache. Once you’ve done this, navigate to Analytics > Settings and Import historical data.

• https://woocommerce.com/document/woocommerce-analytics/#analytics-cache
• https://woocommerce.com/document/woocommerce-analytics/#analytics-settings__import-historical-data

Let us know how that goes. Looking forward to helping you.

Thanks. @shameemreza It has already been loaded but the problem is still not resolved, the data from last year is still not visible and I cached again and nothing

• This reply was modified 5 months, 3 weeks ago by chrysalflowerfood.
• This reply was modified 5 months, 3 weeks ago by chrysalflowerfood.

Hello chrysalflowerfood,

Thank you for trying the steps.
It looks like we need to investigate this problem in more depth.

Please navigate to WooCommerce → Orders and check if there are any orders from the last year appearing here.

Looking forward to your response. ??

Best regards.

Hello! @doublezed2 Thank you very much, I have orders from 2016 to date, that’s why I’m asking for help, I have orders from 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023 and the current 2024

Hello chrysalflowerfood,

Thank you for your reply.

This issue seems to require a bit more investigation to understand what’s happening in detail.
Could you create a support ticket via WooCommerce.com?
This way our Happiness Engineers will be able to take a deeper look into your website and assist you further.

Once you’ve created the ticket, please share the ticket number with me, and I’ll follow up to ensure we get this resolved for you as soon as possible.

Let me know if you have any difficulties with creating a ticket.

Best regards.

Hello! Which product should I select or specifically where? Because they already sent one but they answered me that they couldn’t help me in CM Woocommerce

Hello @chrysalflowerfood,

Thanks for sharing the screenshots. I was able to confirm that you were able to submit a support request for assistance related to WooCommerce Core and you have been provided with further troubleshooting steps as well. The ticket number is #8749645 for reference.

Meanwhile, I will mark this thread as resolved since your concern would be best handled by our Happiness Engineers there.

Thanks!