Critical Error when trying to access ecwid store sitemap url

  • Resolved emiliopezaroglo

    (@emiliopezaroglo)


    2 months, 1 week ago

    I am trying to view my ecwid store sitemap. On my main sitemap page located at “mydomain.com/wp-sitemap.xml” there are multiple urls, on of which is “mydomain.com/wp-sitemap-ecstore-1.xml”. When I click this link to further explore my ecwid store sitemap I get the message “There has been a critical error on this website.”. All other links work fine. What could be the problem?

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi Emilio,

    This is Max from Ecwid by Lightspeed team.

    I answered your question via email. Please check your inbox.

    Feel free to reply here if you have any other questions. I’m always happy to help!

    Thread Starter emiliopezaroglo

    (@emiliopezaroglo)

    Hi Max,

    Thanks for your follow-up. Yes I replied to your email, but in case it hasn’t found you, please know that updating the ecwid plugin hasn’t solved the issue and that I will be waiting for the update on the memory allocation error.

    Thank you!

    maxfromlightspeed

    (@maxfromlightspeed)

    Hi there,

    It found me! Please check my answer about the server.

    Feel free to reply!

    Hi,

    We’re closing this thread since we haven’t received any reply. If you have any further questions or need assistance, feel free to start a new thread or contact us via email at [email protected]. We’re here to help!

Viewing 4 replies - 1 through 4 (of 4 total)
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