Lost Password Reset – check if user email exists?

  • Resolved sevans917

    (@sevans917)


    2 months, 2 weeks ago

    Hi – I have a store using the Woocommerce My Account login. The site is configured to allow new user accounts to be imported without email addresses, and upon initial login, the user is redirected to a “complete your registration” form where the email address is required to finish registration.

    I have modified the Lost Password field labels to inform visitors to enter their User ID instead of Email address, and a warning that password resets are only for users that have completed their registration (because until then, the user account doesn’t have an email address to use for the reset).

    Here’s the problem–if a visitor is not paying attention, they still try using the reset form, and after submitting, are informed that a password email has been sent (even though it hasn’t).

    So, my question is, is it possible to validate the user has an email address on the account, before informing the visitor that an email is on it’s way? I simply need it to say…sorry, your user account is not completely registered, so this password reset tool cannot be used.

    Thanks!

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  • Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @sevans917,

    Thank you for reaching out.

    I understand your concern about the password reset process for users who haven’t yet completed their registration. It can be confusing for users if they’re told that a password reset email has been sent when it hasn’t.

    By default, WooCommerce doesn’t provide an option to validate the email address before sending the password reset notification. However, this can be achieved with the help of custom code.

    You would need to modify the lost password function in WooCommerce to check if the user has an email address associated with their account before sending the password reset email. If they don’t, you can then display a custom message.

    With that said, I recommend reaching out to a developer, as this involves custom coding and implementations. The WooCommerce community is filled with talented open-source developers, and many of them are active on the channels listed below:

    Hope this helps!

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