Jetpack keeps disconnecting from website.

  • Resolved themzs91x

    (@themzs91x)


    5 months, 3 weeks ago

    I am trying to improve the site health for my website, and the only critical issue is that the plugin Jetpack is not connected. However, whenever I try to connect it, and it works, I go to “site health” under tools and it isn’t connected anymore, and the website itself remains not secure.

    How do I improve the situation? The website looks like I want it to, but this one issue seems to prevent it from being secured for public view.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi there,

    To investigate the recurring disconnection issue with Jetpack, we’ll need to check a few things. Could you please post your site URL here so that we can have a look? If you want it to remain private, you can also contact us via contact form. If you choose to reach out directly, please include a link to this thread.

    Additionally, here are some general troubleshooting steps you can take:

    1. Make sure you are using the latest version of Jetpack and WordPress.
    2. Check for plugin conflicts by deactivating other plugins and trying to connect Jetpack again.
    3. Review the server error logs to see if there are any recurring errors that coincide with Jetpack’s disconnection.

    Looking forward to helping you sort this out.

    Thank you!

    Thread Starter themzs91x

    (@themzs91x)

    Thank you @happyaxident

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hello @themzs91x,

    Do you have updates about that, do you still need help? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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