This plugin should come with a warning

  • In theory this seemed like the perfect idea for our site so we tried it. Within a few hours, it was turning some of our pics into script only and destroying many of our pics permanently.

    My advice if you want to try it is to put it on a staging platform first to see how it works for you. For us, it was a disaster. No refund was offered, which is disappointing for such an expensive plugin.

    Our site was a new webpress one with a new theme running on 8.4 php.

    No warning was on this plugin that it may have destructive effects to your site.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author alttextai

    (@alttextai)

    @geoffreym Honestly really surprised to see this review. I remember replying to your email where I reiterated that there is absolutely no way our plugin is modifying your images. I also offered some suggestions on how to find out what is going on. You never replied to that email, so I figured everything was good. We’re more than happy to give you a refund — just let me know either here or via email.

    However — I’d really love to help you with whatever is happening here. I’m happy to do a screenshare meeting with you to see what is going on, and we can diagnose and hopefully fix whatever the issue is. If it really is some strange bug with our plugin, we’d love to fix it. If it’s some other problem (e.g. another plugin, etc…) I’d still be happy to help you out.

    Would you be willing to take me up on that offer and we can work together to see what’s going on with your site? If so, please feel free to email our support address (support AT alttext.ai) and we’ll get it set up!

    I think you can see from the other reviews here that there really is no “destructive” anything. We’re honestly trying to do something good for websites.

    Hope to hear from you either way — please email us or just reply to the email thread you already have open with us.

    Best regards,

    Dave

    AltText.ai

    Thread Starter geoffreym

    (@geoffreym)

    We reverted to a backup so the damage is no longer showing. One can only assume your plugin in not compatible with the setup we use. There is no warning on your site about incompatibilities and there should be. If I had to guess it could Elementor Optimizer, Elementor, or Elementor Pro but it could be one of the other plugins we have. The damage was brutal to the media so we have no wish to go do that road again and as the plugin we use are essential to our business we will not be removing them. An offer of a refund would have been the least expected.

    Plugin Author alttextai

    (@alttextai)

    Hi Geoffrey – I have refunded your purchase, so no worries on that part.

    Could you at least provide details of how you used the plugin on your site that you think caused a problem? For example, did you just run a bulk update on your media library? Did you use the “Refresh Alt Text” feature on a post?

Viewing 3 replies - 1 through 3 (of 3 total)
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