location country vs shipping country

  • Resolved gioffry

    (@gioffry)


    2 months, 1 week ago

    good morning, I’m using the FREE version of the plugin. all users in the world, except those in the country where the site works (Italy), must have restrictions.

    in the products with restriction I inserted the attribute “visible only in the country Italy”.

    if I insert the “force geolocation” flag everything works.

    if I do not insert the “force geolocation” flag, until the user logs in, the products appear with the restriction.

    by doing so, however, if there are users located in countries with restrictions, even if they use a shipping address located in Italy they cannot purchase the product subject to the restriction.

    How can I solve this problem? thanks

Viewing 15 replies - 1 through 15 (of 17 total)
  • Plugin Author kuldipzorem

    (@kuldipzorem)

    Hi @gioffry,

    Could you please share screenshots of the visibility and general settings of our plugin from your store?

    Thanks,
    Kuldip

    Thread Starter gioffry

    (@gioffry)

    Thank you @kuldipzorem

    Plugin Author kuldipzorem

    (@kuldipzorem)

    Hi @gioffry ,

    If you’ve disabled the force geolocation option, the restriction is working in your store?

    Thanks,
    Kuldip

    Thread Starter gioffry

    (@gioffry)

    @kuldipzorem if i disabled force geolocation, until the user logs in, the products appear with the restriction.

    Plugin Author kuldipzorem

    (@kuldipzorem)

    Hi @gioffry ,

    If you want to apply restrictions based on the shipping country, you’ll need to disable the force geolocation option. The restrictions will only work with the shipping country.

    Thanks,
    Kuldip

    Thread Starter gioffry

    (@gioffry)

    @kuldipzorem

    maybe i didn’t understand what you wrote to me. in the product sheet, i entered “product available for the selected country” = “italy”. if i uncheck “force geolocation” in the plugin settings, even if the customer connects from an italian location, if he is not logged in (i.e. he has not entered the italian address in his account), the plugin applies the restrictions. this is my problem.

    Plugin Author kuldipzorem

    (@kuldipzorem)

    Hi @gioffry,

    Could you please share a screenshot of the “Default Customer Location” option in the WooCommerce general settings? Please check our documatation for your reference.

    Thanks,
    Kuldip

    Thread Starter gioffry

    (@gioffry)

    so you’re telling me that I can solve it by setting the default location ITALY on this screen?

    Thread Starter gioffry

    (@gioffry)

    now, in “Default Customer Location” i put “Store Country”.

    can you try? link here

    Plugin Author kuldipzorem

    (@kuldipzorem)

    Hi @gioffry,

    Which theme are you using in your store?

    Thanks,
    Kuldip

    Thread Starter gioffry

    (@gioffry)

    default theme (twentytwentyfour)

    Plugin Author kuldipzorem

    (@kuldipzorem)

    Hi @gioffry,

    Could you please set the “Default Customer Location” to “Geolocate” in the settings? After saving, check the issue in a guest window and let me know how it works.

    Thanks,
    Kuldip

    Thread Starter gioffry

    (@gioffry)

    done, but you should try it because I’m in Italy

    Plugin Author kuldipzorem

    (@kuldipzorem)

    Please share the link to the restricted product.

    Thread Starter gioffry

    (@gioffry)

    all products in these category

Viewing 15 replies - 1 through 15 (of 17 total)
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