Hello @cultconsult
To investigate this issue further, we’d like to examine your plugin log files. Please note that these log files are only generated if “Logging” is activated in your plugin settings.
You can enable this feature from the “Connection” tab in your plugin settings. Once “Logging” is enabled, every transaction will generate a log entry. It’s important to understand that if “Logging” wasn’t enabled before, there will be no previous records of the transactions. In that situation, you’ll need to create another refund attempt to generate new log entries.
You can retrieve these logs from the path:
Access the WooCommerce > Status > Logs section, and proceed to choose the most recent “woocommerce-paypal-payments” file associated with the date of the failed order.
Please provide those log entries on our PrivateBin. After uploading, send us the link, so we can review them in detail.
If you do not wish to share this information publicly, we suggest you contact us directly for further assistance. We may need to examine your system report or logs to better understand what’s happening. You can open a ticket with our service desk. Here’s how you can request support:?Request Support. Please make sure to include the URL of this thread in your ticket for reference.
Looking forward to your feedback.
Kind Regards,
Krystian
